Care Management Coordinator

Our take on this role

About this role

Coordinate care management services for patients, family members and caregivers, including care plans and referral follow-up. Perform outreach in primary care sites, homes, hospitals and neighborhoods.

What could you bring from clinical work?

• Social workers: Assessing social barriers and connecting patients with community resources could help you contribute to care plans addressing barriers to accessing care.
• Nurses: Your experience coordinating discharge follow-up may help with tracking patients discharged from inpatient services or the emergency department.
• OTs: Identifying functional and environmental barriers and arranging discharge resources could support your work on care plans addressing barriers to accessing care.
• PTs and SLPs: If you've coordinated referrals and follow-up recommendations, that experience could help you close the loop on referrals and hospital follow-ups.

Full job description from Northwell

Job Description

Coordinates and participates in activities related to Care Management services to family members and caregivers.

Job Responsibility

• Utilizes patient-centered motivational interviewing techniques to build rapport and help patients improve their health.
• Supports the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care or disconnected from primary care. Participates in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care.
• Acts as a professional liaison between hospitals, primary care providers, specialists, and community resources on behalf of patients to ensure patient-centered care coordination.
• Identifies and tracks special populations, including high-risk patients and other populations due for preventive or chronic care services.
• Identifies and tracks patients discharged from the inpatient service or the emergency department.
• Uses team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient's care plan. Performs outreach activities in primary care sites, homes, hospitals, and neighborhoods.

Job Qualification

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.
• Bachelor's or Master's degree in relevant field strongly preferred.
• Health home or care management experience strongly preferred.
• NYS Driver's license strongly preferred.
• Bilingual Spanish preferred.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).