Client Delivery Manager (Technical)
Maven Clinic
Contract
Remote
Worldwide
$123,000 - $135,000 USD yearly
Occupational Therapist
Maven is the world's largest virtual clinic for women and families on a mission
to make healthcare work for all of us. Maven's award-winning digital programs
provide clinical, emotional, and financial support all in one platform, spanning
fertility & family building, maternity & newborn care, parenting & pediatrics,
and menopause & midlife. More than 2,000 employers and health plans trust
Maven's end-to-end platform to improve clinical outcomes, reduce healthcare
costs, and provide equity in benefits programs. Recognized for innovation and
industry leadership, Maven has been named to the Time 100 Most Influential
Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and
FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised
more than $425 million in funding from top healthcare and technology investors
including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT,
StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven,
visit us at mavenclinic.com.
An award-winning culture working towards an important mission – Maven Clinic is
a recipient of over 30 workplace and innovation awards, including:
* Fortune Change the World (2024)
* CNBC Disruptor 50 List (2022, 2023, 2024)
* Fortune Best Workplaces for Millennials (2024)
* Fortune Best Workplaces in Health Care (2024)
* TIME 100 Most Influential Companies (2023)
* Fast Company Most Innovative Companies (2020, 2023)
* Built In Best Places to Work (2023)
* Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
* Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
* Fast Company Best Workplaces for Innovators (2022)
* Built In LGBTQIA+ Advocacy Award (2022)
We’re looking for a high-energy, detail-oriented, and passionate Client Delivery
Manager to join our growing Client Delivery Team, playing a key role in
supporting clients by gathering client reporting and technical requirements. As
a Client Delivery Manger, you’ll lead high-impact client projects, ensuring
exceptional outcomes and client satisfaction. You’ll serve as the central point
of coordination—managing timelines, aligning stakeholders, and delivering with
excellence. This is a highly visible role, offering the opportunity to work
cross-functionally with internal technical teams and shape the way Maven brings
new clients onboard and continues to serve post launch.
WHAT YOU’LL DO:
* Lead requirements sessions to define data mapping, transformation rules, and
client delivery expectations for file-based integrations with clients and
external partners.
* Collaborate across multiple teams to gather and define business and technical
requirements, ensuring seamless execution of new enhancements, custom
reporting, and feature requests.
* Other responsibilities such as managing and troubleshooting test accounts,
SFTP file transfers, and delivery schedules with internal and external
partners.
* Partnering with product, engineering, and operations teams to deliver
scalable, efficient solutions and operational enhancements that align with
evolving business goals and client-specific needs.
* Applying strong problem-solving skills to identify root causes, evaluate
right-fit solutions, and resolve complex technical and operational issues
efficiently.
* Maintaining templates, documentation, and best practices to support
implementation consistency and team enablement.
WHAT YOU BRING:
* 3-5 years of experience in Integrations, operations, project management, or a
related field
* Knowledge of the healthcare ecosystem, particularly health plans and digital
health platforms
* Exceptional communication and interpersonal skills—comfortable interfacing
with both internal stakeholders and external clients
* Strong organizational and requirements gathering capabilities, with a sharp
attention to detail
* Analytical mindset with experience leveraging data to drive decisions and
improvements
* A proactive, entrepreneurial spirit—you’re comfortable with ambiguity and
energized by problem-solving
* Bachelor’s degree or equivalent experience
BONUS IF YOU HAVE:
* Familiarity with SQL, SFTP, SSO, and APIs.
* Experience working in a high-growth or startup environment
For candidates in NYC, CO, or CA, the base salary range for this role is
$123,000 - $135,000 per year. You will also be entitled to receive stock options
and benefits. Individual pay decisions are based on a number of factors,
including qualifications for the role, experience level, and skillset.
At Maven we believe that a diverse set of backgrounds and experiences enrich our
teams and allow us to achieve above and beyond our goals. If you do not have
experience in all of the areas detailed above, we hope that you will share your
unique background with us in your application and how it can be additive to our
teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career
development, helping you thrive both personally and professionally. We remain
focused on providing a competitive benefits package for our employees. On top of
standards such as employer-covered health, dental, and insurance plan options,
we offer an inclusive approach to benefits:
* Maven for Mavens: access to the full platform and specialists, including care
for mental health, reproductive health, family planning and pediatrics.
* Whole-self care through wellness partnerships
* Hybrid work, in office meals, and work together days
* 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've
been with us for 1 year+)
* Annual professional development stipend and access to a personal career coach
through Maven for Mavens
* 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees
only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, disability, age, sexual orientation, gender identity,
national origin, veteran status, or genetic information. Maven is committed to
providing access, equal opportunity and reasonable accommodation for individuals
with disabilities in employment, its services, programs, and activities. Maven
Clinic interview requests and job offers only originate from an @mavenclinic.com
email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for
sensitive information to be delivered over email or phone. If you receive a scam
issue or a security issue involving Maven Clinic please notify us at:
security@mavenclinic.com [security@mavenclinic.com]. For general and additional
inquiries, please contact us at careers@mavenclinic.com
[careers@mavenclinic.com].
to make healthcare work for all of us. Maven's award-winning digital programs
provide clinical, emotional, and financial support all in one platform, spanning
fertility & family building, maternity & newborn care, parenting & pediatrics,
and menopause & midlife. More than 2,000 employers and health plans trust
Maven's end-to-end platform to improve clinical outcomes, reduce healthcare
costs, and provide equity in benefits programs. Recognized for innovation and
industry leadership, Maven has been named to the Time 100 Most Influential
Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and
FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised
more than $425 million in funding from top healthcare and technology investors
including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT,
StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven,
visit us at mavenclinic.com.
An award-winning culture working towards an important mission – Maven Clinic is
a recipient of over 30 workplace and innovation awards, including:
* Fortune Change the World (2024)
* CNBC Disruptor 50 List (2022, 2023, 2024)
* Fortune Best Workplaces for Millennials (2024)
* Fortune Best Workplaces in Health Care (2024)
* TIME 100 Most Influential Companies (2023)
* Fast Company Most Innovative Companies (2020, 2023)
* Built In Best Places to Work (2023)
* Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
* Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
* Fast Company Best Workplaces for Innovators (2022)
* Built In LGBTQIA+ Advocacy Award (2022)
We’re looking for a high-energy, detail-oriented, and passionate Client Delivery
Manager to join our growing Client Delivery Team, playing a key role in
supporting clients by gathering client reporting and technical requirements. As
a Client Delivery Manger, you’ll lead high-impact client projects, ensuring
exceptional outcomes and client satisfaction. You’ll serve as the central point
of coordination—managing timelines, aligning stakeholders, and delivering with
excellence. This is a highly visible role, offering the opportunity to work
cross-functionally with internal technical teams and shape the way Maven brings
new clients onboard and continues to serve post launch.
WHAT YOU’LL DO:
* Lead requirements sessions to define data mapping, transformation rules, and
client delivery expectations for file-based integrations with clients and
external partners.
* Collaborate across multiple teams to gather and define business and technical
requirements, ensuring seamless execution of new enhancements, custom
reporting, and feature requests.
* Other responsibilities such as managing and troubleshooting test accounts,
SFTP file transfers, and delivery schedules with internal and external
partners.
* Partnering with product, engineering, and operations teams to deliver
scalable, efficient solutions and operational enhancements that align with
evolving business goals and client-specific needs.
* Applying strong problem-solving skills to identify root causes, evaluate
right-fit solutions, and resolve complex technical and operational issues
efficiently.
* Maintaining templates, documentation, and best practices to support
implementation consistency and team enablement.
WHAT YOU BRING:
* 3-5 years of experience in Integrations, operations, project management, or a
related field
* Knowledge of the healthcare ecosystem, particularly health plans and digital
health platforms
* Exceptional communication and interpersonal skills—comfortable interfacing
with both internal stakeholders and external clients
* Strong organizational and requirements gathering capabilities, with a sharp
attention to detail
* Analytical mindset with experience leveraging data to drive decisions and
improvements
* A proactive, entrepreneurial spirit—you’re comfortable with ambiguity and
energized by problem-solving
* Bachelor’s degree or equivalent experience
BONUS IF YOU HAVE:
* Familiarity with SQL, SFTP, SSO, and APIs.
* Experience working in a high-growth or startup environment
For candidates in NYC, CO, or CA, the base salary range for this role is
$123,000 - $135,000 per year. You will also be entitled to receive stock options
and benefits. Individual pay decisions are based on a number of factors,
including qualifications for the role, experience level, and skillset.
At Maven we believe that a diverse set of backgrounds and experiences enrich our
teams and allow us to achieve above and beyond our goals. If you do not have
experience in all of the areas detailed above, we hope that you will share your
unique background with us in your application and how it can be additive to our
teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career
development, helping you thrive both personally and professionally. We remain
focused on providing a competitive benefits package for our employees. On top of
standards such as employer-covered health, dental, and insurance plan options,
we offer an inclusive approach to benefits:
* Maven for Mavens: access to the full platform and specialists, including care
for mental health, reproductive health, family planning and pediatrics.
* Whole-self care through wellness partnerships
* Hybrid work, in office meals, and work together days
* 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've
been with us for 1 year+)
* Annual professional development stipend and access to a personal career coach
through Maven for Mavens
* 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees
only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, disability, age, sexual orientation, gender identity,
national origin, veteran status, or genetic information. Maven is committed to
providing access, equal opportunity and reasonable accommodation for individuals
with disabilities in employment, its services, programs, and activities. Maven
Clinic interview requests and job offers only originate from an @mavenclinic.com
email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for
sensitive information to be delivered over email or phone. If you receive a scam
issue or a security issue involving Maven Clinic please notify us at:
security@mavenclinic.com [security@mavenclinic.com]. For general and additional
inquiries, please contact us at careers@mavenclinic.com
[careers@mavenclinic.com].