Communications Specialist II

Summary

The Guest Services position has the responsibility to assist and/or direct patients/visitors entering the facility and to provide information to walk-up visitors/patients in a courteous and professional manner. Assist and escort patients in wheelchairs. Assist with PBX/Switchboard duties as assigned.

Job Description:

Job Title: Patient Access – Communications Specialist

Full Time - 1st Shift

Job Summary:

Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner. Provide information to walk-up visitors and patients in a courteous and professional manner.

Job Description:

• Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need. 

• Greet visitors in a professional and courteous manner.

• Consistently ensure positive customer interactions

  • Manages difficult or emotional individual situations

  • Responds promptly to individual needs

  • Responds to requests for service and assistance

  • Fulfills commitments to individuals

Requirements:

• High school diploma or equivalent

• One year customer service experience

• Comfortable using common computer applications

Work Experience

Education

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.