Desk Operations Specialist

Facilitates patient visits and supports the health care provider by anticipating
and responding to patient needs and requests of the health care team. Allows
care providers to focus on patient care by coordinating details of patient
visits, which can include: coordinating complex appointment schedules and daily
activities of the care providers in a multispecialty medical practice, preparing
patients, completing pre-examination record information, managing the flow of
patient materials. Obtains or verifies patient demographics, medical insurance
information, and properly advises patients of scheduling delays or changes to
the appropriate individuals, and serves as a direct contact and resource to the
patient. Schedules and reschedules tests/consults requests from various venues
of communication. Performs related administrative duties such as processing ABN
forms, insurance verification, as well as processes patient appointment
communications and related materials. Able to navigate through multiple
electronic applications and devices, medical equipment, examples include
iPad/tablets, Text Reminder Notifications, and assisting patients in using
Kiosks. This role requires flexibility which may include cross-coverage and
travel depending on location. Must be willing to adjust work schedules in
response to department or clinical needs.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider
according to U.S. News & World Report. As we work together to put the needs of
the patient first, we are also dedicated to our employees, investing in
competitive compensation and comprehensive benefit plans
[https://jobs.mayoclinic.org/benefits/] – to take care of you and your family,
now and in the future. And with continuing education and advancement
opportunities at every turn, you can build a long, successful career with Mayo
Clinic.

Benefits Highlights

* Medical: Multiple plan options.
* Dental: Delta Dental or reimbursement account for flexible coverage.
* Vision: Affordable plan with national network.
* Pre-Tax Savings: HSA and FSAs for eligible expenses.
* Retirement: Competitive retirement package to secure your future.

Just as our reputation has spread beyond our Minnesota roots, so have our
locations. Today, our employees are located at our three major campuses in
Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at
Mayo Clinic Health System campuses throughout Midwestern communities, and at our
international locations. Each Mayo Clinic location is a special place where our
employees thrive in both their work and personal lives. Learn more about what
each unique Mayo Clinic campus has to offer, and where your best fit is.
[https://jobs.mayoclinic.org/alllocations]

Equal Opportunity

All qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, gender identity, sexual orientation,
national origin, protected veteran status or disability status. Learn more about
the "EOE is the Law" [https://www.eeoc.gov/poster]. Mayo Clinic participates
in E-Verify
[https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf] and
may provide the Social Security Administration and, if necessary, the Department
of Homeland Security with information from each new employee's Form I-9 to
confirm work authorization.