Desk Operations Specialist - Office of Access Management FLA

Facilitates scheduling and rescheduling of patient visits and coordinates
complex appointment schedules within multiple medical specialty practices.
Serves as a direct contact and resource to the patient and medical care teams.
Obtains or verifies patient demographics, medical insurance information,
processes financial screenings and reviews appointment preparation instructions
with the patient. Proficiently and professionally communicates and operates
through multiple communication avenues including electronically and verbally and
must consistently meet or exceed service level standards. Performs related
administrative duties such as processing ABN forms, insurance verification, as
well as processes patient appointment communications and related materials.
Skillfully navigates through multiple electronic applications, devices, and
medical equipment. Examples include, but not limited to, electronic medical
record, electronic applications, iPad/tablets, and assisting patients in using
Kiosks. Independently identifies opportunities for improvement and offers
creative solutions. This role requires flexibility which may include
cross-coverage and travel depending on location. Must be willing to adjust work
schedules in response to department or clinical needs. Accuracy and thoroughness
in all patient-related activities including electronic communication, is
critical.