IT Support Analyst (Hybrid)

Receive calls from customers for both vended and custom applications; resolves
problems, documents the resolution, and communicates the resolution to the
customer. Escalates more complex problems to more senior team members based on
Work Unit policies.
Troubleshoots application problems, maintains applications, and provides input
on system configuration.
Assists with installation and troubleshooting of business area specific
applications and equipment.
Provides support for both vended and custom developed applications.
May assist with application analysis, configuration, testing, training, and
implementation of applications.
Possesses basic understanding of application interfaces and works with vendors
or interface partners to configure.
Partners with customers to develop relationships and an understanding of
business needs, goals, and objectives.
Represents customer-focused support and possesses oral and written communication
and interpersonal skills to be able to effectively interact with customers,
vendors, and other technical areas within and external to the department.
Works with the customers to implement configuration changes to the applications
to meet business needs.
May be required to provide 24/7 on-call support
Interfaces routinely with colleagues who may be located at any of the Mayo Group
practices to perform job responsibilities requiring virtual collaboration and
partnership.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer
visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM
OPT extension program.

This is a hybrid position and must be located within 100 miles of the Mayo
Clinic campus in Rochester, MN for occasional on-site expectations based on
business needs.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider
according to U.S. News & World Report. As we work together to put the needs of
the patient first, we are also dedicated to our employees, investing in
competitive compensation and comprehensive benefit plans
[https://jobs.mayoclinic.org/benefits/] – to take care of you and your family,
now and in the future. And with continuing education and advancement
opportunities at every turn, you can build a long, successful career with Mayo
Clinic.

Benefits Highlights

* Medical: Multiple plan options.
* Dental: Delta Dental or reimbursement account for flexible coverage.
* Vision: Affordable plan with national network.
* Pre-Tax Savings: HSA and FSAs for eligible expenses.
* Retirement: Competitive retirement package to secure your future.

Just as our reputation has spread beyond our Minnesota roots, so have our
locations. Today, our employees are located at our three major campuses in
Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at
Mayo Clinic Health System campuses throughout Midwestern communities, and at our
international locations. Each Mayo Clinic location is a special place where our
employees thrive in both their work and personal lives. Learn more about what
each unique Mayo Clinic campus has to offer, and where your best fit is.
[https://jobs.mayoclinic.org/alllocations]

Equal Opportunity

All qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, gender identity, sexual orientation,
national origin, protected veteran status or disability status. Learn more about
the "EOE is the Law" [https://www.eeoc.gov/poster]. Mayo Clinic participates
in E-Verify
[https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf] and
may provide the Social Security Administration and, if necessary, the Department
of Homeland Security with information from each new employee's Form I-9 to
confirm work authorization.