Manager, Analytics (Customer)
Maven Clinic
Contract
Remote
Worldwide
$179,000 - $210,000 USD yearly
Occupational Therapist
Maven is the world's largest virtual clinic for women and families on a mission
to make healthcare work for all of us. Maven's award-winning digital programs
provide clinical, emotional, and financial support all in one platform, spanning
fertility & family building, maternity & newborn care, parenting & pediatrics,
and menopause & midlife. More than 2,000 employers and health plans trust
Maven's end-to-end platform to improve clinical outcomes, reduce healthcare
costs, and provide equity in benefits programs. Recognized for innovation and
industry leadership, Maven has been named to the Time 100 Most Influential
Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and
FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised
more than $425 million in funding from top healthcare and technology investors
including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT,
StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven,
visit us at mavenclinic.com.
An award-winning culture working towards an important mission – Maven Clinic is
a recipient of over 30 workplace and innovation awards, including:
* Fortune Change the World (2024)
* CNBC Disruptor 50 List (2022, 2023, 2024)
* Fortune Best Workplaces for Millennials (2024)
* Fortune Best Workplaces in Health Care (2024)
* TIME 100 Most Influential Companies (2023)
* Fast Company Most Innovative Companies (2020, 2023)
* Built In Best Places to Work (2023)
* Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
* Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
* Fast Company Best Workplaces for Innovators (2022)
* Built In LGBTQIA+ Advocacy Award (2022)
As Manager, Customer Analytics at Maven, you will:
* Lead and mentor a team of analysts focused on customer analytics, fostering
collaboration, professional growth, and analytical excellence.
* Drive scalable solutions for customer-facing analytics while balancing the
need for fast, responsive insights that directly support high-stakes client
conversations.
* Partner closely with Customer Success, Sales, Marketing, and other GTM teams
to understand their analytical needs, build trust, and ensure insights
resonate with stakeholders.
* Translate complex analyses into clear, compelling narratives that influence
decision-making and drive action.
* Ensure analytics deliverables are robust, repeatable, and aligned with
enterprise data standards, while maintaining flexibility for urgent, one-off
needs.
* Collaborate with Analytics Engineering and Data teams to build sustainable
data pipelines, dashboards, and reporting structures that scale across the
customer base.
* Act as a thought partner to stakeholders, balancing short-term asks with
long-term priorities and helping the organization mature in its use of
customer analytics.
WE’RE LOOKING FOR YOU TO BRING:
* 6–8 years of experience in analytics, with at least 3 years in customer or
GTM analytics roles.
* Proven ability to deliver actionable insights that resonate with business
leaders and customer-facing teams.
* Demonstrated empathy for the fast-paced nature of customer analytics, while
advocating for scalable, sustainable solutions.
* Strong communication and storytelling skills, with experience presenting to
diverse stakeholders including executives and client-facing teams.
* Fluency in SQL and strong experience with data visualization tools (e.g.,
Tableau, Looker, Power BI).
* Solid understanding of modern data architectures, data modeling, and
pipelines, with experience collaborating with Analytics Engineering or Data
Engineering.
* Ability to balance strategic projects with ad hoc, time-sensitive analyses.
* Experience mentoring or managing analysts, with a focus on developing both
technical and stakeholder-facing skills.
The base salary range for this role is $179,000 - $210,000 per year . You will
also be entitled to receive stock options and benefits. Individual pay decisions
are based on a number of factors, including qualifications for the role,
experience level, and skillset.
Maven embraces a flexible hybrid work model. Our teams primarily operate from
the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA,
Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New
York City office, we encourage in-person collaboration by requiring team members
to work onsite three days a week (Tuesday, Wednesday, Thursday). For those
based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and
Washington, D.C., we encourage in-person collaboration by requiring team members
to attend quarterly Work Together Days within these cities. This policy aims to
balance remote work flexibility with the benefits of face-to-face interaction.
At Maven we believe that a diverse set of backgrounds and experiences enrich our
teams and allow us to achieve above and beyond our goals. If you do not have
experience in all of the areas detailed above, we hope that you will share your
unique background with us in your application and how it can be additive to our
teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career
development, helping you thrive both personally and professionally. We remain
focused on providing a competitive benefits package for our employees. On top of
standards such as employer-covered health, dental, and insurance plan options,
we offer an inclusive approach to benefits:
* Maven for Mavens: access to the full platform and specialists, including care
for mental health, reproductive health, family planning and pediatrics.
* Whole-self care through wellness partnerships
* Hybrid work, in office meals, and work together days
* 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've
been with us for 1 year+)
* Annual professional development stipend and access to a personal career coach
through Maven for Mavens
* 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees
only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, disability, age, sexual orientation, gender identity,
national origin, veteran status, or genetic information. Maven is committed to
providing access, equal opportunity and reasonable accommodation for individuals
with disabilities in employment, its services, programs, and activities. Maven
Clinic interview requests and job offers only originate from an @mavenclinic.com
email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for
sensitive information to be delivered over email or phone. If you receive a scam
issue or a security issue involving Maven Clinic please notify us at:
security@mavenclinic.com [security@mavenclinic.com]. For general and additional
inquiries, please contact us at careers@mavenclinic.com
[careers@mavenclinic.com].
to make healthcare work for all of us. Maven's award-winning digital programs
provide clinical, emotional, and financial support all in one platform, spanning
fertility & family building, maternity & newborn care, parenting & pediatrics,
and menopause & midlife. More than 2,000 employers and health plans trust
Maven's end-to-end platform to improve clinical outcomes, reduce healthcare
costs, and provide equity in benefits programs. Recognized for innovation and
industry leadership, Maven has been named to the Time 100 Most Influential
Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and
FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised
more than $425 million in funding from top healthcare and technology investors
including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT,
StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven,
visit us at mavenclinic.com.
An award-winning culture working towards an important mission – Maven Clinic is
a recipient of over 30 workplace and innovation awards, including:
* Fortune Change the World (2024)
* CNBC Disruptor 50 List (2022, 2023, 2024)
* Fortune Best Workplaces for Millennials (2024)
* Fortune Best Workplaces in Health Care (2024)
* TIME 100 Most Influential Companies (2023)
* Fast Company Most Innovative Companies (2020, 2023)
* Built In Best Places to Work (2023)
* Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
* Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
* Fast Company Best Workplaces for Innovators (2022)
* Built In LGBTQIA+ Advocacy Award (2022)
As Manager, Customer Analytics at Maven, you will:
* Lead and mentor a team of analysts focused on customer analytics, fostering
collaboration, professional growth, and analytical excellence.
* Drive scalable solutions for customer-facing analytics while balancing the
need for fast, responsive insights that directly support high-stakes client
conversations.
* Partner closely with Customer Success, Sales, Marketing, and other GTM teams
to understand their analytical needs, build trust, and ensure insights
resonate with stakeholders.
* Translate complex analyses into clear, compelling narratives that influence
decision-making and drive action.
* Ensure analytics deliverables are robust, repeatable, and aligned with
enterprise data standards, while maintaining flexibility for urgent, one-off
needs.
* Collaborate with Analytics Engineering and Data teams to build sustainable
data pipelines, dashboards, and reporting structures that scale across the
customer base.
* Act as a thought partner to stakeholders, balancing short-term asks with
long-term priorities and helping the organization mature in its use of
customer analytics.
WE’RE LOOKING FOR YOU TO BRING:
* 6–8 years of experience in analytics, with at least 3 years in customer or
GTM analytics roles.
* Proven ability to deliver actionable insights that resonate with business
leaders and customer-facing teams.
* Demonstrated empathy for the fast-paced nature of customer analytics, while
advocating for scalable, sustainable solutions.
* Strong communication and storytelling skills, with experience presenting to
diverse stakeholders including executives and client-facing teams.
* Fluency in SQL and strong experience with data visualization tools (e.g.,
Tableau, Looker, Power BI).
* Solid understanding of modern data architectures, data modeling, and
pipelines, with experience collaborating with Analytics Engineering or Data
Engineering.
* Ability to balance strategic projects with ad hoc, time-sensitive analyses.
* Experience mentoring or managing analysts, with a focus on developing both
technical and stakeholder-facing skills.
The base salary range for this role is $179,000 - $210,000 per year . You will
also be entitled to receive stock options and benefits. Individual pay decisions
are based on a number of factors, including qualifications for the role,
experience level, and skillset.
Maven embraces a flexible hybrid work model. Our teams primarily operate from
the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA,
Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New
York City office, we encourage in-person collaboration by requiring team members
to work onsite three days a week (Tuesday, Wednesday, Thursday). For those
based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and
Washington, D.C., we encourage in-person collaboration by requiring team members
to attend quarterly Work Together Days within these cities. This policy aims to
balance remote work flexibility with the benefits of face-to-face interaction.
At Maven we believe that a diverse set of backgrounds and experiences enrich our
teams and allow us to achieve above and beyond our goals. If you do not have
experience in all of the areas detailed above, we hope that you will share your
unique background with us in your application and how it can be additive to our
teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career
development, helping you thrive both personally and professionally. We remain
focused on providing a competitive benefits package for our employees. On top of
standards such as employer-covered health, dental, and insurance plan options,
we offer an inclusive approach to benefits:
* Maven for Mavens: access to the full platform and specialists, including care
for mental health, reproductive health, family planning and pediatrics.
* Whole-self care through wellness partnerships
* Hybrid work, in office meals, and work together days
* 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've
been with us for 1 year+)
* Annual professional development stipend and access to a personal career coach
through Maven for Mavens
* 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees
only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, disability, age, sexual orientation, gender identity,
national origin, veteran status, or genetic information. Maven is committed to
providing access, equal opportunity and reasonable accommodation for individuals
with disabilities in employment, its services, programs, and activities. Maven
Clinic interview requests and job offers only originate from an @mavenclinic.com
email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for
sensitive information to be delivered over email or phone. If you receive a scam
issue or a security issue involving Maven Clinic please notify us at:
security@mavenclinic.com [security@mavenclinic.com]. For general and additional
inquiries, please contact us at careers@mavenclinic.com
[careers@mavenclinic.com].