Market Operations Manager
Karoo Health
Full-time
Remote
Worldwide
Registered Nurse
THE ROLE
We’re looking for a Market Operations Manager to oversee our engagement teams
and ensure the day-to-day operations of the market run smoothly. This role is
hands-on and execution-focused: you’ll coordinate patient onboarding, manage
workflows, and keep daily operations on track so our clinical and care teams can
do their best work.
The ideal candidate is detail-oriented, comfortable managing frontline staff,
and eager to jump in wherever needed to keep operations moving.
WHAT YOU'LL DO
* Team Oversight:
* * Supervise and support engagement team members who handle patient outreach,
scheduling, and onboarding.
* Provide coaching and feedback to help the team meet goals for
responsiveness and service quality.
* Support the interview and onboarding process for engagement team members as
the company grows.
* Patient Onboarding & Engagement
* * Participate in the design and deployment of member engagement campaigns,
and ensure execution, monitoring and measurement of campaign effectiveness
and outcomes.
* Ensure patients are successfully onboarded into Karoo programs, including
initial outreach, scheduling, and hand-offs to the care team.
* Track onboarding progress and follow up on incomplete steps to avoid gaps
in care.
* Daily Market Operations
* * Manage scheduling, task lists, and operational workflows to keep the market
running efficiently.
* Identify and resolve day-to-day issues quickly, escalating when needed.
* Performance Tracking
* * Monitor team activity, including outreach volumes, scheduling turnaround,
and patient onboarding success.
* Share updates with leadership and suggest process improvements when gaps
are identified.
* Coordination Across Teams
* * Work closely with clinical staff to ensure patients are scheduled
appropriately and care plans are followed.
* Partner with central operations to make sure engagement workflows and tools
are being used effectively.
* Partner with external vendors providing tools and support for patient
engagement functionality
* Directly support achievement of partnership goals by working and
collaborating with relevant partner teams.
WHAT WE'RE LOOKING FOR
* 2–4 years of experience in healthcare operations, patient engagement, or team
coordination.
* Prior experience supervising or supporting frontline staff strongly
preferred.
* Familiarity with patient onboarding, scheduling, or care coordination
workflows.
* Organized and detail-oriented with the ability to juggle multiple priorities.
* Strong communication skills and a collaborative working style.
* Comfortable working in a fast-paced, startup environment where processes are
evolving.
WHY JOIN US
* Competitive compensation in a startup immediately prior to Series A
* Remote work environment available (Travel required on ad hoc basis)
* Full benefits package
* A collaborative and transparent company culture that values creativity and
ownership
EQUAL OPPORTUNITY STATEMENT
At Karoo Health Inc (“Karoo”), we believe that improving healthcare starts with
creating a more equitable and inclusive world, both inside and outside our
organization. We are committed to fostering a diverse workforce that reflects
the communities we serve, and to building a culture where every team member
feels valued, supported, and empowered. Our commitment to inclusion is reflected
in initiatives such as equitable compensation practices, employee resource
groups, inclusive benefits, and more.
Karoo Health is proud to be an equal opportunity employer. We maintain a strict
policy of non-discrimination for all applicants and employees. What does that
mean for you? It means that we are dedicated to providing a workplace that is
inclusive, respectful, and free from discrimination or harassment of any kind.
Employment decisions at Karoo Health are made based on merit, qualifications,
and business need, without regard to race, religion, color, national origin,
sex, sexual orientation, gender identity or expression, age, disability, marital
status, veteran status, political affiliation, or any other characteristic
protected under applicable law. This policy applies to every aspect of the
employment journey, from recruitment and hiring to compensation, benefits,
training, promotion, performance evaluation, and beyond.
We’re committed to doing the right thing, always, and that includes creating a
fair and inclusive hiring process and workplace for all.
KAROO HEALTH WELCOMES ALL.
In the United States, compensation is determined by factors including location,
role level, job-related skills, experience, and market conditions. Some
positions may also be eligible for bonuses, equity, or other benefits. To learn
more about Karoo Health’s benefits, please contact our People Team
[talent@karoohealth.com].
We’re looking for a Market Operations Manager to oversee our engagement teams
and ensure the day-to-day operations of the market run smoothly. This role is
hands-on and execution-focused: you’ll coordinate patient onboarding, manage
workflows, and keep daily operations on track so our clinical and care teams can
do their best work.
The ideal candidate is detail-oriented, comfortable managing frontline staff,
and eager to jump in wherever needed to keep operations moving.
WHAT YOU'LL DO
* Team Oversight:
* * Supervise and support engagement team members who handle patient outreach,
scheduling, and onboarding.
* Provide coaching and feedback to help the team meet goals for
responsiveness and service quality.
* Support the interview and onboarding process for engagement team members as
the company grows.
* Patient Onboarding & Engagement
* * Participate in the design and deployment of member engagement campaigns,
and ensure execution, monitoring and measurement of campaign effectiveness
and outcomes.
* Ensure patients are successfully onboarded into Karoo programs, including
initial outreach, scheduling, and hand-offs to the care team.
* Track onboarding progress and follow up on incomplete steps to avoid gaps
in care.
* Daily Market Operations
* * Manage scheduling, task lists, and operational workflows to keep the market
running efficiently.
* Identify and resolve day-to-day issues quickly, escalating when needed.
* Performance Tracking
* * Monitor team activity, including outreach volumes, scheduling turnaround,
and patient onboarding success.
* Share updates with leadership and suggest process improvements when gaps
are identified.
* Coordination Across Teams
* * Work closely with clinical staff to ensure patients are scheduled
appropriately and care plans are followed.
* Partner with central operations to make sure engagement workflows and tools
are being used effectively.
* Partner with external vendors providing tools and support for patient
engagement functionality
* Directly support achievement of partnership goals by working and
collaborating with relevant partner teams.
WHAT WE'RE LOOKING FOR
* 2–4 years of experience in healthcare operations, patient engagement, or team
coordination.
* Prior experience supervising or supporting frontline staff strongly
preferred.
* Familiarity with patient onboarding, scheduling, or care coordination
workflows.
* Organized and detail-oriented with the ability to juggle multiple priorities.
* Strong communication skills and a collaborative working style.
* Comfortable working in a fast-paced, startup environment where processes are
evolving.
WHY JOIN US
* Competitive compensation in a startup immediately prior to Series A
* Remote work environment available (Travel required on ad hoc basis)
* Full benefits package
* A collaborative and transparent company culture that values creativity and
ownership
EQUAL OPPORTUNITY STATEMENT
At Karoo Health Inc (“Karoo”), we believe that improving healthcare starts with
creating a more equitable and inclusive world, both inside and outside our
organization. We are committed to fostering a diverse workforce that reflects
the communities we serve, and to building a culture where every team member
feels valued, supported, and empowered. Our commitment to inclusion is reflected
in initiatives such as equitable compensation practices, employee resource
groups, inclusive benefits, and more.
Karoo Health is proud to be an equal opportunity employer. We maintain a strict
policy of non-discrimination for all applicants and employees. What does that
mean for you? It means that we are dedicated to providing a workplace that is
inclusive, respectful, and free from discrimination or harassment of any kind.
Employment decisions at Karoo Health are made based on merit, qualifications,
and business need, without regard to race, religion, color, national origin,
sex, sexual orientation, gender identity or expression, age, disability, marital
status, veteran status, political affiliation, or any other characteristic
protected under applicable law. This policy applies to every aspect of the
employment journey, from recruitment and hiring to compensation, benefits,
training, promotion, performance evaluation, and beyond.
We’re committed to doing the right thing, always, and that includes creating a
fair and inclusive hiring process and workplace for all.
KAROO HEALTH WELCOMES ALL.
In the United States, compensation is determined by factors including location,
role level, job-related skills, experience, and market conditions. Some
positions may also be eligible for bonuses, equity, or other benefits. To learn
more about Karoo Health’s benefits, please contact our People Team
[talent@karoohealth.com].