Organ Quality Coordinator

Our take on this role

About this role

Review organ donor recovery records for accuracy, completeness and compliance with policies and regulations. Support quality audits, track record status and help develop measures and process improvements.

What could you bring from clinical work?

• Nurses: Checking clinical records for missing or inconsistent information could help you review donor recovery records and facilitate corrections as needed.
• OTs: Your experience auditing clinical documentation against regulatory requirements may help you evaluate donor records for compliance and identify potential educational opportunities.
• PTs: Tracking clinical outcomes and participating in quality improvement projects could help you support the development of metrics and process improvement projects.
• SLPs: If you've collected clinical quality data and adjusted processes against goals, that experience may help you participate in plan-do-study-act activities.

Full job description from The Donor Network Inc

Description

POSITION SUMMARY
The Organ Quality Coordinator supports the mission, goals and strategic plan of Nevada Donor Network Inc. (NDN) by facilitating continuous quality improvement within the department through various administrative functions including but not limited to: supporting the quality assurance work of the organization by reporting and disseminating information and documentation to ensures donor records are accurate, complete and compliant with NDN policies as well as CMS, FDA, UNOS, AATB, EBAA and other relevant laws, standards, and regulations. Evaluates donor records for process compliance and identification of areas of non-compliance, potential educational opportunities, and best practices.
ESSENTIAL FUNCTIONS

Essential Functions Statement(s):
Performs responsibilities of position and promotes teamwork and a professional working environment
Receives, reports and documents all cultures within 24 hours of receipt to maintain patient safety
Reviews organ donor recovery records ensuring their accuracy and completeness, and facilitates corrections as needed
Assists and supports the development of metrics, scorecards, and process improvement projects to reflect individual, departmental, and company goals
Attains knowledge with and adheres to the regulations, policies, and procedures published by the Food and Drug Administration (FDA), American Association of Tissue Banks (AATB), UNOS, CMS, NDN, and our outside partners.
· Requests and receives all autopsy reports for organ, eye and tissue donors and forwards the autopsy reports in a timely manner to the Manager of Quality & Regulatory Affairs or designee for final review. Provides at minimum weekly request reports to the Medical Examiner and/or Coroner’s office.
Responsible for supporting the use of systems within the NDN Quality Management System and improvement initiatives within the Quality & Regulatory Affairs Department. Participates in PDSA activities.
Recognizes and reports trends and opportunities for improvement (OFI) regarding donor records, Quality & Regulatory Affairs, and organizational metrics to the Manager of Quality & Regulatory Affairs.
Assists with performing quality audits, including but not limited to call center recordings including the Uniform Donor Risk Assessment Interview (UDRAI), authorizations, and donor referral information.
Supports and participates in scheduled and unscheduled tissue partner, regulatory and accrediting agency audits including but not limited to the AATB, EBAA, AATB, FDA, CMS and UNOS/OPTN.
Monitors status of donor records computerized tracking systems.
Maintains confidentiality on all donor-related activities and internal matters
Assists department leadership in the creation of policies, workflows, training materials, and other related documents as needed.
Actively participates in Quality monthly meetings
Perform other duties as assigned.
Employees must adhere to and remain in full compliance with Nevada Donor Network’s Motor Vehicle Driving Policy as outlined in the Motor Vehicle Records and Driver Safety policy PC.334.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

POSITION QUALIFICATIONS

Competency Statement(s) – Position Specific
· Accuracy - Ability to perform work accurately and thoroughly.
· Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
· Conflict Resolution - Ability to deal with others in an antagonistic situation.
· Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
· Detail Oriented - Ability to pay attention to the minute details of a project or task.
· Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
· Organized - Possessing the trait of being organized or following a systematic method of performing a task.
· Responsible - Ability to be held accountable or answerable for one’s conduct.
· Self-Confident - The trait of being comfortable in making decisions for oneself.
· Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Competency Statement(s) - Company Specific
· Understand and commit to the following:
o Organizational Core Purpose: To save and heal lives
o Core Values: Relentless, Joyful, Selfless
o Strategic Anchors: Mutually Beneficial Partnerships, Diverse Revenue Streams, and Get to Yes: Every Donor Every Time
· Team Builder - Ability to convince a group of people to work toward a goal.
· Communication, Oral - Ability to communicate effectively with others using the spoken word.
· Communication, Written - Ability to communicate in writing clearly and concisely.
· Accountability - Ability to accept responsibility and account for his/her actions.
· Judgment - The ability to formulate a sound decision using the available information.
· Adaptability - Ability to adapt to change in the workplace.
· Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
· Compliance – Ability of the individual to be in accordance with established guidelines, policy, standards, or legislation.

SKILLS & ABILITIES
Education: Bachelor’s Degree in biological science or related field preferred or Associate degree and/or equivalent work experience is required.
Experience: Minimum two (2) years of experience with Eye Bank, Tissue Bank or OPO quality systems strongly preferred or related experience in a regulated or certified industry. Must possess excellent working knowledge of medical terminology.
Computer Skills: Working knowledge of computers and excellent data entry skills required. Knowledge of electronic donor record system, such as iTransplant strongly desired.
Certificates & Licenses: ASQ preferred or obtained within one year from starting this position
Other Requirements: Direct healthcare related experience is a plus. Knowledge of human anatomy and medical terminology required.
PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand

C (Constantly)

10 lbs. or less

C (Constantly)

Walk

O (Occasionally)

11-20 lbs.

O (Occasionally)

Sit

F (Frequently)

21-50 lbs.

O (Occasionally)

Handling / Fingering

C (Constantly)

51-100 lbs.

N (Not Applicable)

Reach Outward

O (Occasionally)

Over 100 lbs.

N (Not Applicable)

Reach Above Shoulder

O (Occasionally)

Push/Pull

Climb

N (Not Applicable)

12 lbs. or less

C (Constantly)

Crawl

N (Not Applicable)

13-25 lbs.

O (Occasionally)

Squat or Kneel

O (Occasionally)

26-40 lbs.

N (Not Applicable)

Bend

O (Occasionally)

41-100 lbs.

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs./day)

Other Physical Requirements: Ability to wear Personal Protective Equipment (PPE).