Patient Safety Process Manager
Tower Health
2 days ago
Full-time
On-site
West Reading, Pennsylvania, United States
Registered Nurse
Job Summary
The Patient Safety Process Manager :
Supports individuals across Tower Health to successfully utilize RL Solutions for reporting, investigating events and managing the system across all sites.
Acts as an organizational resource for patient safety concepts, tools and methods.
Facilitates and advises on Cause Analysis methods to identify causes and contributing factors for safety events and near misses.
Facilitates Failure Modes and Effects Analysis and Apparent Cause Analysis Teams.
Works with key leaders to assure that corrective actions are addressed, and improvement monitored in response to what is learned in the analysis.
Engages with frontline staff, staff responsible for event reporting and is active in the electronic reporting system.
Advocates for/supports improvement efforts and acts as a resource for clinical regulatory compliance.
Performs all the above in collaboration with others in the Patient Safety and Risk Management Structure and others in the TH community as appropriate for the situation. They are knowledgeable about both RL Solutions as well as MCARE and reporting expectations for the DOH and PA Safety Authority.
Assign Harm Scores and support a process to review and ensure a standard approach to the use of Harm Scores across the facility.
BENEFITS
Generous time off, tuition assistance, and comprehensive benefits
Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!
#READ
Qualifications
Education Requirements
4 year Bachelor's Degree - OR - combination of relevant education & experience may be considered in lieu of Bachelor's Degree
Experience
Registered Nurse preferred by not required
Clinical Experience Required
Certification and Licensure
Certified Professional in Patient Safety (CPPS) Required completion within 2 years of employment
Required Skills
Analytical Skills
Change Management
Collaborative Skills
Computer Skills to include use and navigation
Customer Service Skills
Delegation Skills
Detail Oriented
Epic Proficiency
Excellent Communications Skills
Excellent Interpersonal Skills
General Clerical Skills
Good Reasoning Skills
Leadership Skills
Listening Skills
Medical Terminology
Microsoft Office Applications
Multitasking
Negotiation Skills
Organizational Skills
Prepare & Give Presentations
Problem Solving Skills
Service Orientation
Strategic Thinking
Strong Team Player
Overview
Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.
The Patient Safety Process Manager :
Supports individuals across Tower Health to successfully utilize RL Solutions for reporting, investigating events and managing the system across all sites.
Acts as an organizational resource for patient safety concepts, tools and methods.
Facilitates and advises on Cause Analysis methods to identify causes and contributing factors for safety events and near misses.
Facilitates Failure Modes and Effects Analysis and Apparent Cause Analysis Teams.
Works with key leaders to assure that corrective actions are addressed, and improvement monitored in response to what is learned in the analysis.
Engages with frontline staff, staff responsible for event reporting and is active in the electronic reporting system.
Advocates for/supports improvement efforts and acts as a resource for clinical regulatory compliance.
Performs all the above in collaboration with others in the Patient Safety and Risk Management Structure and others in the TH community as appropriate for the situation. They are knowledgeable about both RL Solutions as well as MCARE and reporting expectations for the DOH and PA Safety Authority.
Assign Harm Scores and support a process to review and ensure a standard approach to the use of Harm Scores across the facility.
BENEFITS
Generous time off, tuition assistance, and comprehensive benefits
Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!
#READ
Qualifications
Education Requirements
4 year Bachelor's Degree - OR - combination of relevant education & experience may be considered in lieu of Bachelor's Degree
Experience
Registered Nurse preferred by not required
Clinical Experience Required
Certification and Licensure
Certified Professional in Patient Safety (CPPS) Required completion within 2 years of employment
Required Skills
Analytical Skills
Change Management
Collaborative Skills
Computer Skills to include use and navigation
Customer Service Skills
Delegation Skills
Detail Oriented
Epic Proficiency
Excellent Communications Skills
Excellent Interpersonal Skills
General Clerical Skills
Good Reasoning Skills
Leadership Skills
Listening Skills
Medical Terminology
Microsoft Office Applications
Multitasking
Negotiation Skills
Organizational Skills
Prepare & Give Presentations
Problem Solving Skills
Service Orientation
Strategic Thinking
Strong Team Player
Overview
Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.