Program Manager I - Education Shared Services

The Cleveland Clinic’s Research and Innovation and Education Institute is a core component of the institution’s mission, focused on advancing medical knowledge and patient care through research, education, and translating scientific discoveries into practical applications. This institute includes various centers and programs such as the Lerner Research Institute, Cleveland Clinic Innovations, and the Education Institute, all working together to improve healthcare outcomes. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career. 

The Education Institute oversees Cleveland Clinic’s extensive training and education programs for a global community of healthcare professionals, including physicians, medical students, residents, fellows, health professions students and caregivers. The Institute serves the diverse educational needs of the Cleveland Clinic community and is committed to advancing excellence in education through the values of teamwork, quality, integrity, compassion, innovation and service. As a Program Manager on our team, you will oversee and maintain initiatives related to an assigned program, focusing on developing systems and procedures that enhance patient care across Cleveland Clinic. In this role, you will provide services to international trainees and staff in a fast-paced, dynamic environment, contributing to innovative solutions that support organizational growth.

This position offers extensive hands-on experience and professional development opportunities, allowing you to strengthen your skills while advancing the future of healthcare.

A caregiver in this role works days from 8:00 a.m. – 5:00 p.m. with occasional evening and weekend requirements.

This position is primarily on-site, with the option for 1–2 remote days per week after a six-month period. During peak seasons, on-site presence may be required 4–5 days per week.

A caregiver who excels in this role will:

• Develop, implement, manage, and maintain operational systems and activities. 
• Serve as a liaison with all levels of the organization and outside community. 
• Manage multiple priorities and projects with competing deadlines. 
• Allocate time to meet completion requirements. 
• Serve as a coach and mentor for other positions in the department. 
• Review and monitor adherence to Human Resources policies and corporate compliance procedures. 
• Manage case documentation and reporting through Terra Dotta (TD) case management and data systems.
• Prepare and submit Labor Condition Applications (LCA) and maintain corresponding public access files in compliance with federal regulations.
• Request and process departmental check payments related to Graduate Medical Education (GME) and staff visa cases.
• Serve as an alternate Responsible Officer for the J-1 Exchange Visitor Program.
• Serve as an alternate Training Program Liaison (TPL) with the ECFMG/Intealth Exchange Visitor Program.
• Act as a liaison between the department, internal stakeholders, and external agencies to ensure effective communication and collaboration.
• Manage multiple priorities and coordinate visa and immigration projects in partnership with the Director for Visa and Immigration Services.

Minimum qualifications for the ideal future caregiver include:  

• Bachelor's Degree in Business Administration, Healthcare Administration or a related field and two years of experience in project management, data analysis and systems training
• OR High School Diploma/GED and six years of experience
• OR Associate’s Degree and four years of experience
• OR Master’s Degree and one year of experience 
• Knowledge of statistical and financial analysis, primary research and business plan development 

Preferred qualifications for the ideal future caregiver include:  

• Experience in a healthcare setting 
• Experience with continuous improvement
• Project and program management skills
• Experience working in new systems and change management.
• Visa and immigration experience

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• Ability to travel throughout the hospital system

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities