Referral Liaison

Job Title 

 Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our System Health Solutions team in the role of Referral Liaison.

Summary

Promotes Business Unit services to drive referrals from IU Health and Non-IU Health hospitals, physician offices and clinics within an assigned territory. Responsible

for Business Unit referral growth and retention. Serves as a liaison between referring providers and the Business Unit. Identify opportunities for program growth and

participates in the development of market strategies. Plans, organizes and implements product line education individualized to provider needs. Successful

engagement of referral sources is accomplished by developing and maintaining relationships, demonstrating expertise, delivering promises, and by becoming a

trusted resource.

Essential Functions

Connect to Promise - Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the

strategic direction of the organization. Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person

as we practice our values of purpose, excellence, compassion and team.

Relationship Building - Builds rapport and finds common ground with others, creating experiences and interactions where people consistently feel heard, valued and

respected. Provides exemplary customer service to internal and external customers by being proactive, responsive and encouraging teamwork.

Collaboration - Proactively engages with other team members to achieve organizational goals.

Communication - Shares thoughts and information in a clear, concise and professional manner, in both oral and written communication formats. Demonstrates active

listening and seeks further information to ensure clarity and understanding. Promptly responds to requests for information.

Customer Focus - Identifies short- and long-term customer needs and ensures the effective delivery of high quality and value-added solutions, products, and services

that meet or exceed customer expectations.

Leadership - Takes the initiative to proactively resolve issues, address concerns, identify potential risks, and improve overall processes and outcomes. Seeks new

ways to improve individual and team efforts for overall success, while promoting collaboration and teamwork.

Critical Thinking - Leverages curiosity and insights to explore rationale behind decision-making. Connects pieces of information from various sources to improve

problem solving capabilities and recommendations. Actively distinguishes questions, problems, and conflict. Combines existing knowledge and on-the-job experiences

to ensure best practices are being implemented in day-to-day work.

Key Relationships

Reports to: Manager, RT DME Services

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor's Degree or equivalent years of experience is required.

• 3-5 years of relevant experience required.

• Requires knowledge of health services and clinical needs of targeted patient populations.

• Requires experience working directly with physicians.

• Requires strong interpersonal and communication skills.

• Requires the ability to travel in service area on a regular basis; overnight travel may be required.

• Sales experience preferred.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.  IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. 

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.