Optum NY, is seeking a Advanced Imaging Assistant to join our team in Newburgh, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.
At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
Under direction, delivers excellent customer service and support to patients, clinicians, and technologists, with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the radiology department. Able to work independently by demonstrating a high level of competence in all support roles. Works to improve radiology clinical and clerical operations through coordination of contact between technologists, patients and referrals outside the unit.
Primary Responsibilities:
Helps manage patient flow, access, and scheduling for technologists to optimize patient appointment availability. Helps determine urgency and priority of emergent add on exams
Schedules appointments for patients optimizing patient appointment availability
Assists patients with referral processing and communication with other departments. Performs outreach to patients for appropriate follow-up appointments. Determines urgency and priority of patient appointments
Appropriately schedules exams/procedures accordingly
Verifies patient insurance coverage, demographic information, ordering clinicians
Makes appointment reminder phone calls as needed
Processes patient requests for copies of images/CD in accordance with Atrius' standard for release of patient information
Manages the patient flow within the department by adhering to the department check-in process
Monitors referral/work queue reports and provides necessary outreach for all open active referrals. Closes referrals when appropriate
May be required to monitors scheduling requests and schedules appointment requests accordingly
Perform image sharing functions including but not limited to: assuring availability of radiographs for medical appointments, coordinating previous imaging acquisition from other institutions and assisting in downloading CD's to patients EMR/PACS. Utilizes the Radiology Information System to verify and maintain correct demographic information in PACS
Appropriately tracks internal as well as external facility images that enter and leave the department per department policies
Assists in the communication of results to outside providers by faxing and/or routing per department protocol
Ensures that waiting room is maintained and orderly
Assists with training and orientation of new radiology support staff
Provides back-up coverage for other support staff as needed
Assists in resolving minor patients concerns and complaints as appropriate
Performs other duties as assigned
Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information
Solid interpersonal, customer service, time management, computer and organizational skills required
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED
6+ months of customer service or healthcare experience
Basic level of proficiency with computer applications
Preferred Qualifications:
Experience in radiology/imaging department
Experience in a job requiring the ability to multi-task and prioritize activities
Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience
Familiarity with medical terminology
Working Conditions / Physical Demands:
Works in a busy medical/clinical office environment with constant contact with patients and clinicians and frequent interruptions
May require lifting, bending and reaching for an average of 30 pounds
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $25.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.