Duties/Responsibilities Coordinates the design, build, modification, and maintenance of provider scheduling templates in Epic system
Ensures scheduling templates comply with organizational standards, provider contracts, clinic workflows, and Epic system best practices
Manages template changes related to provider onboarding, departures, schedule adjustments, leave coverage, and clinical programs/initiatives
Monitors template accuracy and proactively identifies gaps affecting access, utilization, or patient flow
May assist with design, maintenance, and optimization of scheduling decision trees in Epic system
Maintains, monitors, and adjusts space-allocation assignments for clinics in room scheduling system
Provides administrative and department support to designated leader(s), including calendar management and prioritization of competing schedule demands
May prepare meeting agendas, presentations, and support materials for designated leader(s)
May support special projects, initiatives, and ad hoc requests as assigned by leadership
May assist with maintenance and approval of payroll and PTO as assigned by leadership
Abides by organizational and HIPAA guidelines and privacy practices
Supports and promotes hospital and departmental performance improvement goals
Ensures quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
Supports departmental initiatives and change efforts
Practices financial and resource stewardship
Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values
Maintains confidentiality and exercises discretion when handling sensitive information
Additional duties as assigned
Required Skills/Abilities High school diploma or equivalent required
Bachelor’s degree preferred
Minimum 2-years’ experience in medical office or healthcare setting required
Experience with Microsoft Office required
Management of provider templates in Epic preferred
Experience with scheduling decision trees in Epic preferred
Strong written and verbal communication skills required
Strong organizational and interpersonal skills required