The Case Manager plays a critical role in guiding clients through the pre-litigation process. This position is responsible for managing an assigned caseload from intake through settlement preparation, ensuring consistent client communication, accurate documentation, and timely case progression.
The ideal candidate is detail-oriented, proactive, and comfortable managing multiple deadlines while delivering exceptional client service.
Key Responsibilities Manage a high-volume caseload of personal injury matters from intake through pre-litigation resolution
Serve as primary point of contact for clients, providing regular case updates and responding to inquiries
Order, review, and summarize medical records and bills
Communicate with medical providers regarding treatment status and outstanding balances
Coordinate property damage claims and insurance communications
Prepare demand packages and supporting documentation for attorney review
Track treatment progress and ensure all necessary documentation is collected
Maintain accurate case notes in SmartAdvocate and ensure file compliance
Assist attorneys with case strategy support and settlement preparation
Monitor deadlines and ensure timely follow-up on outstanding items
Collaborate cross-functionally with attorneys, paralegals, and support staff
Preferred Qualifications 2–5 years of experience in personal injury case management preferred
Strong knowledge of medical terminology and insurance processes
Experience working in SmartAdvocate or similar case management system preferred
Excellent written and verbal communication skills
Strong organizational and time-management skills
Ability to manage competing priorities in a fast-paced environment
Bilingual (Spanish/English) a plus
Compensation & Benefits Base salary range: $55,000 – $75,000 annually , commensurate with experience. Final offers are subject to candidate qualifications, experience, and internal equity considerations.
Benefits include:
Medical, Dental, and Vision coverage (BCBS options available)
Hybrid work flexibility based on team needs and performance
Why Join Malman Law? We value accountability, collaboration, and continuous improvement. Our team is empowered to take ownership of their work while being supported by leadership that prioritizes growth and operational excellence.
At Malman Law, your work directly impacts the lives of our clients — and we take that responsibility seriously.
Equal Employment Opportunity Statement Malman Law is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace free from discrimination and harassment. Employment decisions are based on qualifications, merit, and business needs.
Applicant Notice All applicants may be subject to background and reference checks consistent with applicable laws. Recruiter outreach must be coordinated through the Human Resources department.