About Us
At Northwest Passage, we focus on mental health and wellness through the adoption of our PassageWay Elements: Nature, Recreation, Relaxation, Nutrition, Exercise, Relationships, Service, and Spirit. These elements are central to our approach, combining traditional mental health treatment with arts, education, nature-based therapy, and experiential opportunities. Since 1978, we've been dedicated to providing high-quality care in a community dedicated in hope, recovery, and wellness. Our facilities in Northwest Wisconsin offer a peaceful environment for our clients and staff, with easy access to activities and resources near Minneapolis, St. Paul, Duluth, and Eau Claire.
Northwest Passage proudly serves individuals from diverse backgrounds, cultures, and experiences, and we are committed to providing an environment where all feel welcomed and supported. Northwest Passage looks to build our team with candidates who are dedicated to providing exceptional care and support to all of our clients, demonstrating resilience, determination, collaboration, teamwork, and a strong work ethic. At Northwest Passage, you will foster hope through your involvement in the healing process. Guided by the PassageWay Elements, we strive to create a positive environment for growth and wellness for both our clients and staff.
Position Description
The Case Manager is the central force of both the internal and external treatment team. The Case Manager obtains, provides, and utilizes all clinical information about the client to develop the treatment plan, present the client’s status, and communicate about the treatment process. The Case Manager is the primary liaison between all parties involved with the client’s case. Following discharge, CMs will engage clients to provide recommendations for continuing or additional services and identification of service providers. Within the relationship, CMs will facilitate continued investment in local treatments with the ultimate goal being that the client maintains treatment on his/her own. Additionally, the CM will provide updates to Northwest Passage on former clients’ progress as deemed necessary.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provide clients and parents/guardians and outside providers / schools as appropriate with information regarding the goals of the program, initial assessments, treatment planning and reviews, and the rights and responsibilities of clients and their families. Facilitate family participation in the program and treatment plan as appropriate.
Communicate with treatment team regarding clinical and educational needs of the client and facilitate the development of a working treatment plan that addresses those needs.
Implement the treatment plan as a member of the treatment team.
Effectively facilitate interagency meetings as a representative of the program and treatment team including providing and facilitating ongoing reviews of client progress and treatment planning, facilitating discharge and aftercare planning, and mediating, if necessary, any conflict between the client and/or his or her family and the program.
Complete necessary documentation as required by certification, funding source, and program standards.
Regularly communicate with client's support network.
Communicate with future treatment teams regarding additional clinical and educational needs of the client as determined by Northwest Passage.
Maintain an understanding of mental health concepts, psychotropic medications, and client symptomology which allows for identification of client needs, development and implementation of the treatment plan, and provision of quality mental health services.
Build treatment resource knowledge and network within the community while providing positive public relations. Serve as an advocate for the clients and their families with other agencies and programs to help them obtain necessary services and benefits from those agencies or programs.
Qualifications
A degree in a social or behavioral science field. Under this subparagraph a social or behavioral science field includes a degree in social work, sociology, psychology, speech communication, special education, physical therapy or occupational therapy.
Ability to communicate effectively in both oral and written format.
Ability to receive and implement feedback. Ability to learn and adapt.
Ability to work independently and within a team. Ability to be proactive and self-directed.
Ability to manage multiple projects simultaneously and meet various deadlines.
Have demonstrated skills in leadership and problem solving.
Ability to generate and maintain a variety of detail-oriented reports and/or documents -- proficient in basic Microsoft Office tools, computer programs.
Ability to conduct solution-focused multidisciplinary meetings.
Ability to provide positive public relations with outside providers.
Values
In addition to responsibilities and qualifications, ideal candidates will show an understanding of and an ongoing dedication to actively applying Northwest Passage's values, which are embedded into each role:
Quality & Adaptability
Respect & Compassion
Leadership & Courage
Connection & Well-being
Benefits
Health Insurance (no deductible)
Dental Insurance
Vision Insurance
403(b) Retirement Savings with Discretionary Employer Match
Paid Time Off
Paid Holidays
Paid Parental Leave
Employer-Paid Short-Term Disability Insurance
Employer-Paid Life and AD&D Insurance
Voluntary Long-Term Disability Insurance
Voluntary Life and AD&D Insurance
Voluntary Supplemental Health Benefits (Accident, Critical Illness, and Hospital Indemnity Insurance)
Employee Assistance Program (mental health benefit)
Flexible Spending Accounts (Healthcare and Dependent Care FSAs)
Longevity Benefit
Relocation Assistance
Off-Site Housing ($500/month rent), dependent on availability
Northwest Passage us a qualifying employer for the Public Student Loan Forgiveness (PSLF) Program for student loan forgiveness
Tuition Assistance/Loan Reimbursement (available through an application and approval process)
Northwest Passage is an equal employment opportunity employer.