Case Manager

If you are currently employed at Vivent Health, please log into UKG and submit
your application through the My Company/View Opportunities page.

We’re on a mission to end HIV/AIDS through integrated, personalized,
judgment-free care. That means meeting people where they are and supporting the
whole person - medically, socially, and emotionally. And every role here plays a
part in that mission.

We believe healthcare works best when it’s rooted in equity, dignity, and access
for all. At Vivent Health, we’re building a culture where every person - both
patients and employees - feels seen, respected, and empowered to thrive.

But what truly sets us apart is how we work.

You’ll be part of a deeply collaborative, interdisciplinary team united around
one goal: better outcomes for the communities we serve. Our model brings
together medical care, behavioral health, pharmacy, research, and prevention,
creating a holistic approach that changes lives every day.

This isn’t just a workplace.
It’s a community.
It’s a mission.
It’s your chance to be part of something bigger.

Choose Vivent Health and turn your work into purpose.

YOUR CONTRIBUTION:

Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.

The Case Manager will be an integral part of our healthcare team, providing
comprehensive and compassionate case management services to clients. Your role
involves collaborating with healthcare professionals and others as needed to
address our clients’ medical, social, and emotional needs of our clients,
ensuring they receive the highest quality of care.

OUR EXPECTATIONS:

Winning skills and behaviors for success.

Essential Job Duties

* Works scheduled hours within the clinic setting as part of the internal care
team, serving all Vivent patients seen in our clinic. Sometimes referred to
as a Medical Case Manager.
* Conduct thorough assessments of clients' medical and psychosocial needs to
develop individualized case management plans.
* Collaborate with healthcare providers to coordinate and facilitate access to
medical services, ensuring a holistic approach to patient care.
* Perform eligibility assessments and collect eligibility proof documentation
to facilitate access to grant funded services.
* Assist clients in accessing community resources, social services, support
programs, and insurance coverage to enhance their overall well-being.
* Act as an advocate for clients within the healthcare system, ensuring their
voices are heard and their needs are met.
* Provide timely and effective crisis intervention services, offering support
to clients facing medical, social, or emotional challenges.
* Maintain accurate and up-to-date documentation of case management activities,
adhering to organizational and regulatory standards.
* Work closely with interdisciplinary healthcare teams, including physicians,
nurses, and mental health professionals, to achieve optimal health outcomes
for clients.
* Provide health education and support to clients, empowering them to actively
participate in managing their healthcare.
* Assist team members in coverage and assist other service lines when necessary
(examples include food pantry, prevention, telehealth rooming, front desk).
* This job description is not all-inclusive and outlines the main
responsibilities and requirements of the role. Employees may be asked to
perform additional job-related tasks as needed.
* Adherence to all agency policies, including Confidentiality, Employee
Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and
other relevant policies.

NOTE: Reasonable accommodation may be made to enable individuals with
disabilities to perform essential functions.

KNOWLEDGE REQUIRED:

Required and preferred knowledge and experiences to succeed.

* Education:
* Bachelor’s degree in Social Work, Psychology, or a related field is
required.
* Work Experience:
* Previous experience in case management preferred.
* Experience working in healthcare and social service systems preferred.
* Valid Government Issued Driver’s License required.
* Familiarity with coordinating and managing patient care plans, ensuring
comprehensive and integrated services.
* Experience in providing effective crisis intervention services to
individuals facing medical, social, or emotional challenges.
* HIV experience in a not-for-profit environment preferred.
* Technical Experience:
* Ability to learn multiple databases and software systems.
* Soft Skills:
* Strong interpersonal and communication skills.
* Empathy and understanding of diverse cultural perspectives.
* Ability to work independently and collaboratively within a team.
* Problem-solving and decision-making abilities.
* Commitment to upholding ethical standards and confidentiality.

Additional Preferred Qualifications:

* HIV experience in a not-for-profit environment.

STATEMENT OF INCLUSION:

Vivent Health is an equal opportunity employer and will recruit, hire, promote,
and transfer qualified persons into all job classifications regardless of race,
gender, religion, skin color, national origin or ancestry, physical disability
(including pregnancy), mental disability, age, gender identity, sexual
orientation, legally protected medical condition, family care status, marital
status, veteran status, genetic characteristics, or any other characteristic
protected by federal or state law. Vivent Health complies with other expanded
protected classifications that specific county or municipal regulations may
mandate.

Vivent Health is deeply committed to fostering respect, dignity, and
understanding for all individuals affected by HIV, regardless of race,
ethnicity, sexual orientation, gender identity, socioeconomic status, or any
other characteristic. We are dedicated to cultivating a supportive and inclusive
environment that champions advocacy, education, and compassionate care for
everyone in our diverse community. 

Going beyond the law’s requirements, Vivent Health places great importance on
fostering a culture that celebrates diversity, equity, inclusion, and belonging.
We actively seek qualified candidates from different racial, cultural, and
economic backgrounds, as we believe that differing perspectives and experiences
make us stronger as an organization. Vivent Health encourages all interested
persons to apply for this position, and we look forward to learning more about
your unique background and qualifications.

As a recipient of federal funding, Vivent Health will not hire nor enter a
contractual relationship with any party debarred, suspended, or excluded from
federal assistance programs.

Salary

Starting at $51,000/annually (Depending on Experience)

The final salary will be determined based on factors such as market data,
internal equity, candidate experience and qualifications. Please note that it is
uncommon for an individual to be hired at or near the top of the range.

Why join us?

* Generous PTO, including 12 paid holidays
* 401(k) with 100% employer match up to 5%
* 12 weeks fully paid parental leave for benefits-eligible employees after one
year
* Employer-subsidized medical, dental, vision, and gender-affirming care
* Tuition reimbursement and licensure assistance
* Benefits for full-time and eligible part-time roles

Public Student Loan Forgiveness

Employment at our organization may qualify you for federal student loan
forgiveness programs. We do not directly pay for – nor forgive – federal student
loans; however, our status as a not-for-profit organization under Section 501
(c) (3), makes us an eligible employer. There may be other determining factors
for one to qualify.

Please follow this URL to review one such program and their requirements:

https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
[https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service]