H
Case Manager
High Point & Affiliated Organizations
10 hours ago
Full-time
On-site
New Bedford, Massachusetts, United States
Social Worker
Program & Location: Harbour House Family Center - New Bedford, MA
Education & Experience: High School Diploma or GED, preferred. Must have a valid
driver's license, vehicle, and is willing to travel.
Pay Range: $20 - $27/hr (education & experience dependent)
Status/Schedule: Full Time; Monday-Friday 8am-4:30pm
*Travel required w/ mileage reimbursement
About Us
SEMCOA's (Southeast Massachusetts Council on Advocacy) mission is to advocate
for and provide support to individuals, families, and communities in the areas
of substance use, mental illness, domestic violence, homelessness, and
parenting. SEMCOA operates four emergency assistance congregate family shelters
and additional scattered sites that provide supportive services to families
and assist them with securing permanent housing. SEMCOA also provides
residential recovery home treatment to individuals with substance use disorders,
as well as transitional and permanent housing stability and support
programs. Our portfolio also includes two graduate sober houses, the Family
Preservation Program, as well as Greater Brockton and Greater Attleboro Taunton
Healthy Families programs.
Case Manager Requirements
* Must present as courteous and professional at all times;
* Demonstrated flexibility and ability to perform multiple tasks;
* Must have excellent communication skills, including the ability to organize
ideas in logical and clear fashion;
* Knowledge of basic computer skills and software programs including the
ability to learn, use and train HPAO Electronic Health Record (EHR);
* Must have the ability to work with others in cooperative and collaborative
manner;
* An understanding of the relationship between substance use and mental health
issues and/or self-help programs;
* Understand and maintain therapeutic boundaries and reinforce rules in a
respectful manner;
* Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Substance
Use Disorder and HIPAA Regulations;
* TB/Flu and Covid19 Assessment;
* Completion of the HPAO approved de-escalation program;
* Successful completion of all trainings upon hire and annually as required.
Case Manager Duties & Responsibilities
* Maintain assigned caseload;
* Providing direct care to residents – including assessments, individual
counseling, discharge and aftercare planning, treatment plans and updates,
weekly progress notes, daily groups facilitation, group note completion, and
completion of bio-psychosocial assessments;
* Making referrals when appropriate;
* Responsible for each assigned residents’ medical records. All records are to
be professional, complete and thorough with entries made in a timely manner;
* Responsible for linking resident’s with aftercare services prior to discharge
and aiding the resident and his/her family access services when appropriate;
* Strengthen current and create new partnerships within the community to ensure
that the clients develop the skills needed to sustain sobriety and/or
housing;
* Review patients/family rights and responsibilities, emergency safety plans
and grievance policy
* Communicating/involving family in treatment at patient/client/resident’s
request;
* Maintain professionalism when connecting with individual’s collaterals;
* Attend and participate in all unit, facility meetings, case conferences,
Treatment Team meetings, and mandatory trainings, as directed by the Clinical
Supervisor /Director;
* Responsible for continued education in the field respective to their service
level;
* Comply with the McKinney-Vento Homeless Assistance Act, Efforts to Outcomes
(ETO) / Homeless Management Information System (HMIS) / CaseWorthy reporting
requirements;
* Have a thorough understanding of program policies, EOHLC’s Scope of Services,
review and enforce Program Guidelines and Uniform Shelter Rules with
participants
* Maintain thorough knowledge of public and private resources in the community;
* Understand and follow established referral system for necessary services to
appropriate agencies/providers including but not limited to Department of
Transitional Assistance (DTA), Department of Children and Families (DCF),
school systems, Medical/Mental Health Services;
* Assist participants with the development of Assessment Based Re-Housing Plan
and evaluate progress of stated goals and action steps;
* Assist families with HomeBASE application, relocation benefits, and Strategic
Rehousing Initiative (SRI) funds;
* Meet with participants for a minimum of once per week to evaluate progress
identifying potential barriers to establishing/ maintaining housing and
develop subsequent strategies to resolve;
* Conduct entrance and exit interviews, assessment of families; development of
assessment-based rehousing plan, stabilization plans as required;
* Assist families in developing economic stability plans, maximizing income, &
obtaining employment to establish long-term housing strategies with
participants;
* Assist with transportation/childcare arrangements to enable parents to attend
meetings related to the Assessment Based Re-Housing Plan;
* Work and communicate with team members on family’s progress;
* Welcome families, schedule events and meetings for families upon entering
shelter and facilitating workshops for participants on assigned topics;
* All other duties as assigned by Program Director / Clinical Supervisor/ COO.
Case Manager Qualifications
* Associate's degree in human services, High School Diploma, or GED preferred.
* One year of experience in substance use treatment and/or mental health field.
* CPR Certification preferred.
* Personal lived experience in mental health and/or substance use recovery.
* Experience working with families with children.
* Valid Driver’s License, vehicle, and able to provide clean driving record.
* Spanish or Haitian Creole speakers encouraged to apply.
Benefits
* Medical Insurance
* Dental Insurance
* Vision Insurance - Eye Med
* Long & short-term disability
* Discounted auto/home and renters' insurance - Rogers & Gray
* 403b - Retirement
* FSA & DCA
* PFML
* Employee Assistance Program
* Bonuses & Referral
* Eligibility for free classes to become a Licensed Counselor or Recovery Coach
* Education days to use towards CEU's
* Free meals at select programs and when available
* Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)
Education & Experience: High School Diploma or GED, preferred. Must have a valid
driver's license, vehicle, and is willing to travel.
Pay Range: $20 - $27/hr (education & experience dependent)
Status/Schedule: Full Time; Monday-Friday 8am-4:30pm
*Travel required w/ mileage reimbursement
About Us
SEMCOA's (Southeast Massachusetts Council on Advocacy) mission is to advocate
for and provide support to individuals, families, and communities in the areas
of substance use, mental illness, domestic violence, homelessness, and
parenting. SEMCOA operates four emergency assistance congregate family shelters
and additional scattered sites that provide supportive services to families
and assist them with securing permanent housing. SEMCOA also provides
residential recovery home treatment to individuals with substance use disorders,
as well as transitional and permanent housing stability and support
programs. Our portfolio also includes two graduate sober houses, the Family
Preservation Program, as well as Greater Brockton and Greater Attleboro Taunton
Healthy Families programs.
Case Manager Requirements
* Must present as courteous and professional at all times;
* Demonstrated flexibility and ability to perform multiple tasks;
* Must have excellent communication skills, including the ability to organize
ideas in logical and clear fashion;
* Knowledge of basic computer skills and software programs including the
ability to learn, use and train HPAO Electronic Health Record (EHR);
* Must have the ability to work with others in cooperative and collaborative
manner;
* An understanding of the relationship between substance use and mental health
issues and/or self-help programs;
* Understand and maintain therapeutic boundaries and reinforce rules in a
respectful manner;
* Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Substance
Use Disorder and HIPAA Regulations;
* TB/Flu and Covid19 Assessment;
* Completion of the HPAO approved de-escalation program;
* Successful completion of all trainings upon hire and annually as required.
Case Manager Duties & Responsibilities
* Maintain assigned caseload;
* Providing direct care to residents – including assessments, individual
counseling, discharge and aftercare planning, treatment plans and updates,
weekly progress notes, daily groups facilitation, group note completion, and
completion of bio-psychosocial assessments;
* Making referrals when appropriate;
* Responsible for each assigned residents’ medical records. All records are to
be professional, complete and thorough with entries made in a timely manner;
* Responsible for linking resident’s with aftercare services prior to discharge
and aiding the resident and his/her family access services when appropriate;
* Strengthen current and create new partnerships within the community to ensure
that the clients develop the skills needed to sustain sobriety and/or
housing;
* Review patients/family rights and responsibilities, emergency safety plans
and grievance policy
* Communicating/involving family in treatment at patient/client/resident’s
request;
* Maintain professionalism when connecting with individual’s collaterals;
* Attend and participate in all unit, facility meetings, case conferences,
Treatment Team meetings, and mandatory trainings, as directed by the Clinical
Supervisor /Director;
* Responsible for continued education in the field respective to their service
level;
* Comply with the McKinney-Vento Homeless Assistance Act, Efforts to Outcomes
(ETO) / Homeless Management Information System (HMIS) / CaseWorthy reporting
requirements;
* Have a thorough understanding of program policies, EOHLC’s Scope of Services,
review and enforce Program Guidelines and Uniform Shelter Rules with
participants
* Maintain thorough knowledge of public and private resources in the community;
* Understand and follow established referral system for necessary services to
appropriate agencies/providers including but not limited to Department of
Transitional Assistance (DTA), Department of Children and Families (DCF),
school systems, Medical/Mental Health Services;
* Assist participants with the development of Assessment Based Re-Housing Plan
and evaluate progress of stated goals and action steps;
* Assist families with HomeBASE application, relocation benefits, and Strategic
Rehousing Initiative (SRI) funds;
* Meet with participants for a minimum of once per week to evaluate progress
identifying potential barriers to establishing/ maintaining housing and
develop subsequent strategies to resolve;
* Conduct entrance and exit interviews, assessment of families; development of
assessment-based rehousing plan, stabilization plans as required;
* Assist families in developing economic stability plans, maximizing income, &
obtaining employment to establish long-term housing strategies with
participants;
* Assist with transportation/childcare arrangements to enable parents to attend
meetings related to the Assessment Based Re-Housing Plan;
* Work and communicate with team members on family’s progress;
* Welcome families, schedule events and meetings for families upon entering
shelter and facilitating workshops for participants on assigned topics;
* All other duties as assigned by Program Director / Clinical Supervisor/ COO.
Case Manager Qualifications
* Associate's degree in human services, High School Diploma, or GED preferred.
* One year of experience in substance use treatment and/or mental health field.
* CPR Certification preferred.
* Personal lived experience in mental health and/or substance use recovery.
* Experience working with families with children.
* Valid Driver’s License, vehicle, and able to provide clean driving record.
* Spanish or Haitian Creole speakers encouraged to apply.
Benefits
* Medical Insurance
* Dental Insurance
* Vision Insurance - Eye Med
* Long & short-term disability
* Discounted auto/home and renters' insurance - Rogers & Gray
* 403b - Retirement
* FSA & DCA
* PFML
* Employee Assistance Program
* Bonuses & Referral
* Eligibility for free classes to become a Licensed Counselor or Recovery Coach
* Education days to use towards CEU's
* Free meals at select programs and when available
* Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)