U
Clinical Case Manager
Urban Peak Denver
10 hours ago
Full-time
On-site
Denver, Colorado, United States
Social Worker
Under the supervision of the Case Management Program Manager, the Case Manager -
Clinical will be responsible for providing ongoing engagement, assessment,
intervention, and evaluation for the youth on their individual case load. This
includes youth intakes, assessments, crisis phone counseling, client data
collection, documentation, file maintenance, and follow-up care. In addition,
the Case Manager will assist with general upkeep of the case management program,
including regular program shift coverage, milieu management, crisis
intervention, and ensuring that the program is facilitated in a manner that
meets Urban Peak’s mission.
Case Managers will work with youth ages 12-24 who are enrolled in Urban Peak’s
programming who are experiencing homelessness. The acuity of clients varies, but
this role will specialize in working with higher acuity clients to achieve goals
including improved mental health and substance misuse issues. The acuity of
clients varies, but this role will specialize in working with higher acuity
clients to achieve goals including improved mental health and substance misuse
issues, and support with Family Mediation for Minor clients. Weekly clinical
case management sessions are conducted with each youth to review progress
towards objectives and to provide support and accountability.
This position will ensure that interactions, interventions, and environments at
Urban Peak are trauma-informed and emphasize the physical and emotional safety
of youth and staff.
Who You Are:
* A master’s degree in social work, psychology, or child development AND a
minimum of four (4) years’ treatment-oriented or case management experience;
OR a bachelor’s degree in behavioral science, human services, or related
fields AND five (5) years’ experience working with children/youth; OR six
(6+) consecutive years’ full-time (FT) experience with homeless or runaway
youth.
* Clinical license or license eligible (hours completed) (LPC, LMSW, LCSW,
LMFT, LPCC) or Addiction Counselor Certification (CAC) preferred.
* The ability to connect well, work effectively, and communicate in a
culturally responsive manner with a diverse youth population.
* An understanding of trauma informed care and harm reduction principles and an
ability to implement these approaches.
* Ability to handle multiple tasks and to assess and change priorities based
upon agency and client needs, in an environment that sometimes includes
interpersonal conflict and chaos.
* Confidence in timely and accurate data collection and the ability to maintain
accurate and thorough client files (this position will utilize Salesforce).
* Skilled in mediating and de-escalating, particularly in sensitive situations.
Able to make sound decisions, using available information while maintaining
appropriate confidentiality.
* Able to function as a member of an interdisciplinary team and work with
collaborating agencies.
* Ability to use second language in written and verbal communication desired
(Spanish, Vietnamese, ASL) preferred but not required.
* Lived experience reflective of the youth we serve is encouraged but not
required.
* Team-oriented and able to coordinate with various departments and staff.
* Computer proficient and possess experience of Microsoft Office Suite (e.g.
Outlook, Word, PowerPoint, and Excel).
* Must be insurable as a driver on Urban Peak’s auto liability policy to
conduct business on behalf of the agency or transport youth using an Urban
Peak vehicle and an approved personal vehicle.
* Ability to pass both federal and state background checks.
* Ability to pass pre-employment TB Screening and a pre-employment physical
examination.
* Provide proof of education (HS Diploma OR Official Transcripts)
What You Will Do:
The job duties of this position are performed personally, in cooperation with
your supervisor, and/or in coordination with other staff. Additional work
functions and duties may be assigned.
Case Management
* Manages a case load of up to 30 clients. Meets with assigned youth on a
weekly basis to create goals, review progress, and provide support and
accountability.
* Will step in and assist with mediations with families for the minor specific
program
* Provides personal interest and attention to each youth, supporting each young
person in their unique social, emotional, and intellectual development.
* Assists clients in their movement through Urban Peak programs by helping them
apply for Neighborhood and Housing programs in a timely manner.
* Provides guidance to youth that is based on the principles of trauma informed
care, positive youth development, and harm reduction.
* Assists youth and other involved persons in facilitating safe and stable
housing for the youth.
* Collaborate with other agencies for service delivery needs, staying current
on resources and developments in this area of specialization.
* Cultivates a shame-free case management relationship, where youth are able to
communicate about their substance use, sexuality, gender, religion, mental
health, neurodivergence, and other aspects of identity without fear of
judgement or retaliation.
* Conducts and/or participates in circles of support or restorative
conversations as needed.
* Acts as a positive role model by communicating consistently with youth and
showing up on-time for case management meetings.
* Attends all required staff meetings and weekly supervision prepared to
provide client updates.
* Works with parents, legal guardians, or family members towards reunification,
if appropriate.
Milieu Supervision
* During weekly program shift (4-5 hrs.), holiday shifts, and on-call shifts,
the Case Manager focuses their attention on providing staff oversight of the
shelter milieu area.
* Provides services for youth through a trauma informed approach, working to
ensure the physical and emotional safety of the youth and their environment.
* Provides programming that supports the building of healthy relationships, as
needed.
* Works alongside kitchen staff and volunteers to ensure meals are prepared in
a safe, clean, and efficient manner.
* Works with youth to maintain cleanliness of their environment. Provides
direction and support to youth on the completion of daily chores.
* Maintains a welcoming presence and support youth who enter the program
through intakes, tours, and bed assignments.
* Provides crisis intervention and de-escalation support, including verbal and
physical altercations, and phone counseling, as needed.
Documentation
* Accurately documents all services (including intakes, assessments, case
notes, treatment plans, as well as individual and bulk services) in
Salesforce.
* Enter all client documentation in accordance with programmatic data quality
standards.
* Obtains Releases of Information for all communication with external support
on behalf of client.
* Documents significant events and client updates in the Communication Log.
* Maintains clear and effective communication with other staff regarding
clients.
* Ensures client confidentiality through the safe and secure storage of client
information.
* Completes thorough intakes in a manner that begins to establish comfort and
trusting relationships.
* During intake, assesses the level of need and make recommendations regarding
youth’s involvement in Urban Peak. Establishes plans with youth, ensures
follow through, and makes appropriate referrals.
What We Offer:
* Salary: $ 24.26 / Hour
* $2 / hour pay differential for a License
* Shift Schedule: Tuesday through Friday 9AM to 5PM and Saturday 8AM to 4PM
* 100% Employer paid Medical and Dental plans - Buy-up plans available
* Vision Plan
* Flexible Spending Plan – Health & Dependent Care
* Accident Coverage | Critical Care & Hospitalization Ancillary Plan
* Employer paid Basic Life and AD&D
* Employee Voluntary Life Insurance
* Employer paid Short-Term and Long-Term Disability
* Colorado Paid Famli Leave Private Plan – Employee / Employer Split @ 50%
* 403(b) Retirement Plan with 2% Agency Match
* Employer paid RTD Eco Pass
* 10 Paid Holidays
* 48 hours Paid Sick Time
* 120 hours of Vacation to start on an accrual basis
* Robust Employee Assistance Program
* Second Language pay differential
* Staff support for lateral growth through training and mentorship
Clinical will be responsible for providing ongoing engagement, assessment,
intervention, and evaluation for the youth on their individual case load. This
includes youth intakes, assessments, crisis phone counseling, client data
collection, documentation, file maintenance, and follow-up care. In addition,
the Case Manager will assist with general upkeep of the case management program,
including regular program shift coverage, milieu management, crisis
intervention, and ensuring that the program is facilitated in a manner that
meets Urban Peak’s mission.
Case Managers will work with youth ages 12-24 who are enrolled in Urban Peak’s
programming who are experiencing homelessness. The acuity of clients varies, but
this role will specialize in working with higher acuity clients to achieve goals
including improved mental health and substance misuse issues. The acuity of
clients varies, but this role will specialize in working with higher acuity
clients to achieve goals including improved mental health and substance misuse
issues, and support with Family Mediation for Minor clients. Weekly clinical
case management sessions are conducted with each youth to review progress
towards objectives and to provide support and accountability.
This position will ensure that interactions, interventions, and environments at
Urban Peak are trauma-informed and emphasize the physical and emotional safety
of youth and staff.
Who You Are:
* A master’s degree in social work, psychology, or child development AND a
minimum of four (4) years’ treatment-oriented or case management experience;
OR a bachelor’s degree in behavioral science, human services, or related
fields AND five (5) years’ experience working with children/youth; OR six
(6+) consecutive years’ full-time (FT) experience with homeless or runaway
youth.
* Clinical license or license eligible (hours completed) (LPC, LMSW, LCSW,
LMFT, LPCC) or Addiction Counselor Certification (CAC) preferred.
* The ability to connect well, work effectively, and communicate in a
culturally responsive manner with a diverse youth population.
* An understanding of trauma informed care and harm reduction principles and an
ability to implement these approaches.
* Ability to handle multiple tasks and to assess and change priorities based
upon agency and client needs, in an environment that sometimes includes
interpersonal conflict and chaos.
* Confidence in timely and accurate data collection and the ability to maintain
accurate and thorough client files (this position will utilize Salesforce).
* Skilled in mediating and de-escalating, particularly in sensitive situations.
Able to make sound decisions, using available information while maintaining
appropriate confidentiality.
* Able to function as a member of an interdisciplinary team and work with
collaborating agencies.
* Ability to use second language in written and verbal communication desired
(Spanish, Vietnamese, ASL) preferred but not required.
* Lived experience reflective of the youth we serve is encouraged but not
required.
* Team-oriented and able to coordinate with various departments and staff.
* Computer proficient and possess experience of Microsoft Office Suite (e.g.
Outlook, Word, PowerPoint, and Excel).
* Must be insurable as a driver on Urban Peak’s auto liability policy to
conduct business on behalf of the agency or transport youth using an Urban
Peak vehicle and an approved personal vehicle.
* Ability to pass both federal and state background checks.
* Ability to pass pre-employment TB Screening and a pre-employment physical
examination.
* Provide proof of education (HS Diploma OR Official Transcripts)
What You Will Do:
The job duties of this position are performed personally, in cooperation with
your supervisor, and/or in coordination with other staff. Additional work
functions and duties may be assigned.
Case Management
* Manages a case load of up to 30 clients. Meets with assigned youth on a
weekly basis to create goals, review progress, and provide support and
accountability.
* Will step in and assist with mediations with families for the minor specific
program
* Provides personal interest and attention to each youth, supporting each young
person in their unique social, emotional, and intellectual development.
* Assists clients in their movement through Urban Peak programs by helping them
apply for Neighborhood and Housing programs in a timely manner.
* Provides guidance to youth that is based on the principles of trauma informed
care, positive youth development, and harm reduction.
* Assists youth and other involved persons in facilitating safe and stable
housing for the youth.
* Collaborate with other agencies for service delivery needs, staying current
on resources and developments in this area of specialization.
* Cultivates a shame-free case management relationship, where youth are able to
communicate about their substance use, sexuality, gender, religion, mental
health, neurodivergence, and other aspects of identity without fear of
judgement or retaliation.
* Conducts and/or participates in circles of support or restorative
conversations as needed.
* Acts as a positive role model by communicating consistently with youth and
showing up on-time for case management meetings.
* Attends all required staff meetings and weekly supervision prepared to
provide client updates.
* Works with parents, legal guardians, or family members towards reunification,
if appropriate.
Milieu Supervision
* During weekly program shift (4-5 hrs.), holiday shifts, and on-call shifts,
the Case Manager focuses their attention on providing staff oversight of the
shelter milieu area.
* Provides services for youth through a trauma informed approach, working to
ensure the physical and emotional safety of the youth and their environment.
* Provides programming that supports the building of healthy relationships, as
needed.
* Works alongside kitchen staff and volunteers to ensure meals are prepared in
a safe, clean, and efficient manner.
* Works with youth to maintain cleanliness of their environment. Provides
direction and support to youth on the completion of daily chores.
* Maintains a welcoming presence and support youth who enter the program
through intakes, tours, and bed assignments.
* Provides crisis intervention and de-escalation support, including verbal and
physical altercations, and phone counseling, as needed.
Documentation
* Accurately documents all services (including intakes, assessments, case
notes, treatment plans, as well as individual and bulk services) in
Salesforce.
* Enter all client documentation in accordance with programmatic data quality
standards.
* Obtains Releases of Information for all communication with external support
on behalf of client.
* Documents significant events and client updates in the Communication Log.
* Maintains clear and effective communication with other staff regarding
clients.
* Ensures client confidentiality through the safe and secure storage of client
information.
* Completes thorough intakes in a manner that begins to establish comfort and
trusting relationships.
* During intake, assesses the level of need and make recommendations regarding
youth’s involvement in Urban Peak. Establishes plans with youth, ensures
follow through, and makes appropriate referrals.
What We Offer:
* Salary: $ 24.26 / Hour
* $2 / hour pay differential for a License
* Shift Schedule: Tuesday through Friday 9AM to 5PM and Saturday 8AM to 4PM
* 100% Employer paid Medical and Dental plans - Buy-up plans available
* Vision Plan
* Flexible Spending Plan – Health & Dependent Care
* Accident Coverage | Critical Care & Hospitalization Ancillary Plan
* Employer paid Basic Life and AD&D
* Employee Voluntary Life Insurance
* Employer paid Short-Term and Long-Term Disability
* Colorado Paid Famli Leave Private Plan – Employee / Employer Split @ 50%
* 403(b) Retirement Plan with 2% Agency Match
* Employer paid RTD Eco Pass
* 10 Paid Holidays
* 48 hours Paid Sick Time
* 120 hours of Vacation to start on an accrual basis
* Robust Employee Assistance Program
* Second Language pay differential
* Staff support for lateral growth through training and mentorship