Amazon Web Services (AWS) is one of Amazon’s fastest growing businesses, serving
millions of customers in more than 190 countries, reshaping the way global
enterprises consume information technology, and powering the developers who are
building the next generation of leading global firms.
We are looking for an experienced program manager with a background that
includes project management to join our operations team and focus on building
the future of onboarding and training for new builders who work in AWS Data
Centers. In this role, you will report directly into the local business
leadership team and take general direction from a global onboarding program. The
ideal candidate will have experience with training management, be a highly
organized self-starter with a strong bias for action, be able to work through
ambiguity, and have the ability to lead with informal authority. This position
will innovate how we design, build, deliver, and measure onboarding and
training, which will improve the experience for new AWS Data Center Community
builders around the world.
AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
• Deeply involved in technical design of the onboarding and learning systems.
Manage complex technology initiatives, deliver critical solutions, and drive
significant improvements and deploy new mechanisms.
• Closely partner with all teams within physical infrastructure to 1) stay
aligned with process changes and operational updates and 2) coordinate the
execution of onboarding training activities.
• Define, organize, and manage the scheduling, logistics, and administration of
cluster and globally planned all instructor led training and onboarding
activities across multiple cross-functional teams including coordinating
volunteer instructors’ schedules.
• Develop and monitor internal metrics, goals, and key performance indicators to
drive continuous improvements to the development and implementation of the
end-to-end onboarding and training process.
• Administration and support for Amazon’s proprietary web-based-training
platform related to safety, security, and job critical functions. This includes
assigning, designing, enforcing, and troubleshooting emergent issues.
• Manage frequent, cluster-localized communications touch points with new
builders including a combination of emails, frequently asked questions,
messaging channels, forums, office hours, tickets, or similar mechanisms.
• Facilitate employee account creation through collaboration with multiple
essential required teams to ensure a seamless customer experience upon arrival.
This includes acquiring access levels and ensuring delay-free badge creation.
• Play a crucial role in new hire technology onboarding. This includes assisting
new hires in setting up laptops, ensuring the installation of essential
software, and providing hands-on guidance for configuring communication tools.
Additionally, you will deliver a comprehensive overview of the organization's
technological infrastructure, facilitating a seamless transition for new hires
into their daily operations.
About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led
affinity groups foster a culture of inclusion that empower us to be proud of our
differences. Ongoing events and learning experiences, including our
Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences,
inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.
Basic Qualifications: - 2+ years of program or project management experience
- Bachelor's degree or equivalent in a technology field
- 2+ years of relevant experience in program and/or project management or
equivalent work experience
- Experience facilitating in group settings with a sample audience of 50+
Preferred Qualifications: - Experience in requirement gathering and ability to
write clear and detailed requirement document
- Experience with material handling systems (MHS) installation, operation and
maintenance
- Experience working in an analytical environment with cross-functional teams
- Experience working cross-functionally and driving decision making among
stakeholders with competing goals
- Experience using data and metrics to back up assumptions, evaluate outcomes,
and make data-driven decisions
- Experience managing training/learning related projects or programs
- Experience working in a fast-paced environment similar to a high-tech start-up
- Experience in written and verbal communication skills to communicate with
technical and non-technical audiences, including senior leadership
- Experience in data center design, construction, operations, or facility
maintenance
- Experience working with global teams and diverse partners
- Understands design approaches within the technical onboarding system domain,
which allows them to influence roadmap priorities, product feature decisions,
and the engineering process
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package
will include sign-on payments and restricted stock units (RSUs). Final
compensation will be determined based on factors including experience,
qualifications, and location. Amazon also offers comprehensive benefits
including health insurance (medical, dental, vision, prescription, Basic Life &
AD&D insurance and option for Supplemental life plans, EAP, Mental Health
Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Learn more about our benefits at https://amazon.jobs/en/benefits
[https://amazon.jobs/en/benefits].
USA, PA, FAIRLESS HILLS - 55,600.00 - 97,400.00 USD annually