HYBRID: This is a hybrid position and must be located within 100 miles of any of
the Mayo Clinic campuses for on-site expectations based on business needs.
The Financial Clearance Call Center Representative (FCCCR) is responsible for
handling exception based pre-registration and registration activities for
hospital inpatient admissions, outpatient, ED, and clinic visits. Work may
include handling and resolving missing registration items via work queues, in
basket messages, and phone calls. In addition, this position may handle and
resolve authorization form recovery activities, and coverage and guarantor
related issues for hospital inpatient, outpatient, clinic and emergency
departments. The FCCCR will receive call transfers from Appointment Schedulers
(Schegistrars), and will assist patients will financial questions related to
appointments including but not limited to: charge estimates, preservice payments
including co-pays, co-insurance and pre-service deposit amounts, as well as
insurance and coverage information. The FCCCR may place outbound calls to
patients, providers, insurance companies and other departments in an effort to
resolve patient financial questions prior to or as follow up to patient
appointments. This role requires adherence to quality assurance guidelines as
well as established productivity standards to support the work unit’s
performance expectations.
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider
according to U.S. News & World Report. As we work together to put the needs of
the patient first, we are also dedicated to our employees, investing in
competitive compensation and comprehensive benefit plans
[https://jobs.mayoclinic.org/benefits/] – to take care of you and your family,
now and in the future. And with continuing education and advancement
opportunities at every turn, you can build a long, successful career with Mayo
Clinic.
Benefits Highlights
* Medical: Multiple plan options.
* Dental: Delta Dental or reimbursement account for flexible coverage.
* Vision: Affordable plan with national network.
* Pre-Tax Savings: HSA and FSAs for eligible expenses.
* Retirement: Competitive retirement package to secure your future.
Just as our reputation has spread beyond our Minnesota roots, so have our
locations. Today, our employees are located at our three major campuses in
Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at
Mayo Clinic Health System campuses throughout Midwestern communities, and at our
international locations. Each Mayo Clinic location is a special place where our
employees thrive in both their work and personal lives. Learn more about what
each unique Mayo Clinic campus has to offer, and where your best fit is.
[https://jobs.mayoclinic.org/alllocations]
Equal Opportunity
All qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, gender identity, sexual orientation,
national origin, protected veteran status or disability status. Learn more about
the "EOE is the Law" [https://www.eeoc.gov/poster]. Mayo Clinic participates
in E-Verify
[https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf] and
may provide the Social Security Administration and, if necessary, the Department
of Homeland Security with information from each new employee's Form I-9 to
confirm work authorization.