The case manager coordinates and monitors the assessment, treatment planning process and follow-up foreach Veteran client and/or resident and serves as an advocate and liaison for and on behalf of Veterans’ rights and benefits.
The ideal candidate thrives in an independent work environment. Time management is critical as thisprogram is very fast paced. The GPD Case Manager supports homeless Veteran clients in VTC's transitional housing program. These Veteran clients participate in a short to mid-term programs ranging from 90 days up to 24 months with the goal of attaining permanent housing as quickly as possible.
This position requires excellent documentation skills and preferably understands the Department ofVeteran Affairs (VA) system as it relates to healthcare (VA Medical), income (Service connection), and housing (HUD/VASH). This person will also need to understand Section 8 and County managed programs (SNAP, Medicare, Medicaid, GA, SSDI/SSI, etc.)
The GPD Case Manager will work largely independently from direct supervision, coordinating with a variety of external client contacts to ensure successful operation of this program.
Excellent communication skills are a critical component to success in this role.
The ideal GPD Case Manager candidate is proficient with client assessment skills and a knowledge ofmental health disorders and substance use disorders. Special preference is given for those candidates with proven experience with de-escalation and crisis intervention techniques.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Meet with assigned residents at least once a week for pertinent Veteran client information for completion of case notes.
Consult with clinical staff, on site Licensed Clinician and Program Director for appropriateguidance when working with clients with mental health components to case
Coordinates the interdisciplinary treatment planning meeting and writes Individualized Treatment Plan specific for each client’s program as determined by VA liaison.
Facilitates community resource availability based on client needs (e.g., day program, guardians) to ensure maximum social integration.
Evaluates, facilitates and monitors services and clients’ progress in relationship to established goals and objectives. Document’s goal progress weekly.
Focuses and maintains rapport and positive client relationship as central component to treatment and case management support.
Participates in regular team and community meetings and
Monitors treatment plan follow-up, services to residents and overall conditions in the homes.Works with housing department to coordinate work orders and make necessary improvements. Follows up problem areas with the shelter supervisor and other appropriate team members.
Facilitates client application for eligible benefits (e.g., VA, SSI, Medicaid, SSB, Medicare).
Assist Veteran clients in obtaining gainful employment or registering for education/training.
Reviews and coordinates with the team and provider on decisions involving hospitalization,respite and transfers/level-of-care Implements plan of action. Maintains ongoing dialogue with intake regarding status changes.
Submits weekly client status, and program participation in weekly case conferencing
Document and follow-up on critical
Completes discharge note in the client record on planned discharges. Completes comprehensivedischarge summaries on planned/unplanned discharges within 48
Provides crisis intervention for assigned
Maintains assigned client records as required by client record
Manage Crisis Phone on a rotating schedule with other case
Competencies
Customer/client focused
Maintains professional communication with staff and clients
Proficiency in problem solving complex issues
Technical capacity
Personal effectiveness/credibility
Thoroughness
Collaboration skills
Work Environment
While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions. The employee works in varied residential environments based on assigned caseload. This position performs tasks that may involve exposure to blood, body fluids or tissues. All appropriate and proper safeguards, procedures, and policies are expected to be followed at all times.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to stand, walk, sit; use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and moves up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Travel
Travel is primarily local during the business day, although some out-of-area may be expected.
Required Education and Experience
Bachelor’s degree in human services field (e.g., social work, psychology) from an accreditedcollege or university, or combination of education and two to five years’ relevant experience
Must have and maintain a valid state driver's license, maintain automobile insurance coverage, and have access to an automobile
1 year of prior experience in case management
Benefits:
401(k)/401(k) matching
Dental/Vision/Health insurance
Life insurance
Paid time off
Schedule:
Monday to Friday
8:00 m. to 4:00 p.m.
Occasional evening and weekend work may be required as job duties demand