Job Title: HOPWA/Housing Case Manager
Department: Family and Child Services
Reports To: Housing Program Manager
FLSA Status: Non-Exempt (Hourly)
Location: Springfield, MA
Employment Type: Full-Time
Salary Range : $57,000 to $62,000
About New North Citizens’ Council (NNCC)
New North Citizens’ Council is a community-based nonprofit organization dedicated to improving the quality of life for residents through education, workforce development, family support, and community services. NNCC is committed to equity, inclusion, and culturally responsive service delivery.
Position Summary
The HOPWA Case Manager provides comprehensive housing-focused case management and supportive services to individuals and families living with HIV/AIDS who are eligible for assistance through the Housing Opportunities for Persons with AIDS (HOPWA) Program. The Case Manager works collaboratively with clients to develop housing stability plans, connect them to healthcare and community resources, and assist them in achieving long-term self-sufficiency and improved quality of life.
This position ensures compliance with U.S. Department of Housing and Urban Development (HUD) HOPWA regulations, agency policies, confidentiality requirements, and funding guidelines while promoting housing stability and positive client outcomes.
Essential Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)
Client Services & Case Management
Conduct intake assessments and determine program eligibility in accordance with HOPWA program guidelines.
Develop individualized housing stability plans and service plans with clients.
Maintain an active caseload and provide ongoing case management services.
Conduct comprehensive assessments to identify client strengths, needs, barriers, and goals.
Provide crisis intervention, advocacy, supportive counseling, and referrals.
Conduct home visits and regular client follow-up as required by program standards.
Monitor client progress and update service plans as necessary.
Assist clients in obtaining and maintaining safe, affordable, and stable housing.
Support clients in accessing healthcare, behavioral health services, substance use treatment, transportation, employment services, and other community resources.
Assist clients with applications for benefits including SSI/SSDI, SNAP, MassHealth/Medicaid, and other public assistance programs.
Housing Assistance & Stabilization
Assist clients with housing searches, landlord engagement, lease applications, and housing placement activities.
Coordinate HOPWA-funded housing assistance programs, including:
Tenant-Based Rental Assistance (TBRA)
Short-Term Rent, Mortgage, and Utility Assistance (STRMU)
Permanent Housing Placement Services
Conduct housing inspections and document Housing Quality Standards (HQS) compliance as required.
Support housing retention efforts through landlord mediation, tenant education, and eviction prevention strategies.
Monitor housing stability and address barriers that may place housing at risk.
Documentation & Compliance
Maintain accurate, timely, and complete client records and case files.
Complete assessments, service plans, progress notes, and required program documentation.
Ensure compliance with HUD HOPWA regulations, agency policies, grant requirements, and contractual obligations.
Enter and maintain client information within HMIS and other designated data management systems.
Participate in file reviews, audits, monitoring visits, and quality assurance activities.
Prepare reports and documentation required by funders and agency leadership.
Protect client confidentiality in accordance with HIPAA, HUD regulations, and agency standards.
Community Collaboration & Outreach
Develop and maintain effective partnerships with housing providers, healthcare organizations, HIV/AIDS service agencies, and community partners.
Participate in case conferences, interdisciplinary team meetings, and community coalitions.
Conduct outreach activities to increase awareness of HOPWA services and improve access for eligible individuals and families.
Coordinate referrals and service linkages to support comprehensive client care.
Represent NNCC at community meetings, housing networks, and professional forums as assigned.
Required Qualifications
Bachelor's degree in Social Work, Human Services, Psychology, Public Health, Sociology, or a related field required, or equivalent.
Minimum of two (2) years of case management experience.
Experience working with vulnerable populations experiencing housing instability, homelessness, or complex service needs.
Strong organizational and communication skills.
Experience working collaboratively across multiple organizations and stakeholder groups.
Valid driver's license and access to a reliable, insured vehicle.
Commitment to diversity, equity, inclusion, and family-centered practices.
Preferred Qualifications
Certified Housing Navigator
HIV/AIDS Service Certification
Motivational Interviewing Training
Trauma-Informed Care Training
Experience working with individuals living with HIV/AIDS.
Experience with HUD-funded housing programs and housing assistance programs.
Experience working with individuals experiencing behavioral health challenges and substance use disorders.
Experience conducting home visits and community-based case management.
Core Competencies
Client-Centered Service Delivery
Housing Stability and Advocacy
Trauma-Informed Care
Cultural Humility and Responsiveness
Crisis Intervention and Problem Solving
Relationship Building and Community Collaboration
Ethical Practice and Confidentiality
Organizational and Time Management Skills
Attention to Detail and Regulatory Compliance
Work Environment & Physical Requirements
Ability to travel throughout the service area for home visits, housing inspections, and community meetings.
Ability to sit, stand, and operate standard office equipment for extended periods.
Ability to lift and carry up to 20 pounds occasionally.
Ability to work occasional evening hours as needed to meet program and client needs.
Equal Employment Opportunity Statement
New North Citizens’ Council is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law.
ADA & Reasonable Accommodation Statement
NNCC is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).
At-Will Employment Disclaimer
Employment with NNCC is at-will and may be terminated by either the employee or the organization at any time, with or without cause or notice, in accordance with applicable law.