Upward Bound House (UBH) is dedicated to ending the circle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to per manent housing and homelessness prevention . With over 30 years of ex per ience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission.
We seek employees who are passionate about serving and making a difference in the lives of others.
Summary
The Lead Case Manager serves as the primary case management professional at our Santa Monica Interim Housing facility, providing comprehensive oversight of client services while coordinating with multiple program stakeholders. This position uniquely combines direct client services with program leadership, ensuring service integration across all program components. Working directly with the Program Manager, this role maintains accountability for resident staff, specialized service providers, volunteers, and program partners to ensure optimal client outcomes and program success.
ESSENTIAL FUNCTIONS
Program Leadership and Stakeholder Coordination
Serve as primary point of contact for facility o per ations and client services
Coordinate and maintain accountability for:
Resident Manager (facility o per ations and client compliance)
Employment Specialist (client employment services and outcomes)
Clinical Representative (mental health services and interventions)
Volunteers (program activities and support services)
Pantry Coordinator (food security and distribution)
Lead weekly program coordination meetings with all stakeholders
Facilitate communication and collaboration between all service providers
Monitor and evaluate service delivery effectiveness across all program components
Case Management and Client Services
Maintain primary caseload for all clients at the facility
Conduct comprehensive client assessments and develop individualized service plans
Provide crisis intervention and emergency response as needed
Ensure pro per documentation and maintenance of client files
Coordinate client referrals to internal and external services
Monitor client progress and adjust service plans accordingly
Quality Assurance and Program Development
Support Program Manager in st rate gic planning and program enhancement
Conduct regular quality assurance reviews of all program components
Monitor and report on program outcomes and contract compliance
Identify and implement program improvements
Develop and maintain program policies and procedures
Ensure compliance with all funding requirements and regulations
Community Relations and Partnerships
Establish and maintain relationships with community partners
Coordinate with external service providers and stakeholders
Represent the program at community meetings and events
Develop and maintain referral networks
Facilitate client connections to community resources
Facility Support and O per ations
Collabo rate with Resident Manager on facility needs and client concerns
Oversee implementation of house rules and program policies
Coordinate with maintenance staff on facility upkeep
Support critical incident response and resolution
Ensure facility compliance with health and safety standards
Training and Development
Provide guidance and support to all program staff and volunteers
Develop and conduct training sessions as needed
Stay current with best practices in homeless services
Share knowledge and ex per tise with team members
Participate in professional development opportunities
QUALIFICATIONS
Bachelor 's Degree in Social Work , Psycho logy, or related field ; Master 's Degree preferred .
Minimum of three years’ ex per ience in homeless services, with at least two years lead ex per ience preferred.
Demonst rate d ex per tise in evidence-based practices including Trauma-Informed Care, Housing First, Motivational Interviewing, and Harm Reduction
Strong leadership abilities
Excellence in crisis management and problem-solving
Exceptional organizational and time management skills
Su per ior written and verbal communication abilities
Proficiency in data analysis and outcome measurement
Ex per ience with program development and quality assurance
Bilingual (English/Spanish) preferred
Advanced proficiency in HMIS and MS Office Suite
MANDATORY REQUIREMENTS
Employment Eligibility Verification
Reliable transportation
Updated tuberculosis test
Successful completion of background screening.
CPR/First Aid training
Must have Valid CA Driver's License
Must provide proof of insurance coverage
Must be able to qualify for UBH drivers’ insurance coverage
BENEFITS
Competitive salary based on ex per ience and qualifications.
Health, dental, and vision insurance options.
Retirement savings plan .
Paid time off and holidays .
Opportunities for professional development and growth within the organization.
The physical demands described here are representative of those that must be met by an employee to successfully per form the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to per form the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to per sonal health and safety for themselves. The employee may ex per ience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of per sonal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations
Reasonable accommodations may be made to enable individuals with disabilities to per form the essential functions . If you require an accommodation , please make sure to inform the Human Resources Department by the first week of employment. If an accommodation is not required at the time of employment, but is later required , you must inform the Human Resources Department of the need for accommodation at the time it is needed.