Job Profile:
Administrative Operations Specialist 2
Job Family:
Administrative Operations
Time Type:
Full time
Max Pay – Depends on experience:
$62,000.00 USD Annual
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Supports and instructs those served by the department with routine to intermediate queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.
Job Description:
Position Salary Range:
$58,000 - $62,000 per year; DOE
The College of Integrative Sciences and Arts (CISA) seeks a dynamic Master of Counseling Online Program Coordinator to join the School of Counseling and Counseling Psychology (SCCP) on the ASU Tempe campus. This position plays a central role in supporting the MC Online Program including admissions support, data gathering, course enrollments and scheduling, and student advising.
The ideal candidate is a highly organized professional with strong analytical, communication, and interpersonal skills, familiarity with higher education operations, and demonstrates the ability to interpret and apply institutional policies to effectively support the success of the program.
Arizona State University offers a comprehensive benefits package to enhance your total compensation. This package includes flexible work schedules, low-cost health and life benefits, a wellness program for preventative health education and screenings, tuition waiver for benefits-eligible staff members, as well as tuition reduction for their spouses and dependents, a disability and leaves program for income protection, employee assistance for free and confidential behavioral health services, volunteer and professional development release time, disability resources and retirement program designed to promote long-term savings and provide income upon retirement.
Essential Duties:
Monitor, maintain, and update graduate student records across internal and external systems, including student information, admissions, advising, and tracking platforms; compile data and provide reports as needed.
Coordinate and support graduate admissions processes, including scheduling and facilitating admissions committee meetings, communicating with applicants and faculty, tracking application progress, and issuing admissions-related communications and decisions.
Partner with EdPlus and other university stakeholders to support admissions, enrollment, and student progression activities for the program.
In collaboration with the central advising support team, provide advising support to prospective and current graduate students through individual appointments, group sessions, and written communication; respond to questions related to program requirements, course planning, university processes, and student success resources.
Guide students through academic and administrative processes, including degree planning, registration-related needs, petitions, overrides, enrollment questions, and progression milestones.
Monitor student progress and outcomes using systems such as Lumivero ELC, Canvas Advising Portal, Salesforce, and other institutional tools; conduct outreach and follow-up with students as appropriate to support persistence and timely degree completion.
Coordinate and prepare materials for faculty review processes, including data collection, reporting, and communication needed to support decision-making and program operations.
Track course availability, enrollment patterns, and scheduling needs; provide input to support course planning and program delivery.
Develop, review, and maintain student-facing communications, process guides, and program resources to ensure information is accurate, current, and consistent.
Plan and support informational sessions, orientations, and other student engagement efforts designed to support onboarding, retention, and overall student success.
Assist with school assessment activities and prepare periodic reports and documentation related to program operations, student activity, accreditation support, and other required internal or external reporting.
Provide administrative and logistical support for accrediting and credentialing activities, as well as program-specific events and milestone processes, including comprehensive examinations.
Serve as a key point of contact and maintain collaborative working relationships with students, faculty, staff, and campus partners to support program goals and daily operations.
Share feedback with faculty leadership in support of graduate student evaluations.
Attend meetings and represent the program in engagements that support the School of Counseling and Counseling Psychology and related initiatives.
Provide general administrative support and complete special projects as assigned by supervisor.
Desired Qualifications:
Experience in academic advising or recruitment in higher education, supporting students in-person and/or online degree programs.
Demonstrated ability to produce accurate work with exceptional attention to detail.
Evidence of strong written, verbal, and interpersonal communication skills.
Proficiency with systems and tools such as PeopleSoft, Salesforce, Microsoft Office, dashboards/analytics platforms and Google Docs. Experience using CRM or admissions systems (e.g., Salesforce, Slate, PeopleSoft) to support recruitment workflows and communications.
Ability to identify complex issues, escalate concerns appropriately, and proactively communicate potential risks to leadership.
Experience coordinating activities, setting priorities, and meeting deadlines in a high-volume work environment.
Understanding of graduate admissions processes and graduate student decision-making factors. Experience supporting graduate student recruitment pipelines, including prospect tracking, outreach, and yield-related activities.
Experience advising and supporting graduate students in an academic setting. Demonstrated knowledge of evidence-based academic advising strategies, practices, and student support approaches.
Ability to assess student needs and respond to general requests for information and assistance with professionalism and accuracy. Demonstrated judgment in managing urgent or conflicting requests and escalating appropriately when needed.
Strong problem-solving skills and the ability to navigate complex processes and systems effectively. Experience using a collaborative, student-centered approach to develop solutions and resolve student concerns.
Ability to guide students through curriculum requirements, connect them to appropriate resources, and support their academic goals while adhering to university and college guidelines.
Commitment to continuous learning and maintaining up-to-date knowledge of key university and college resources to enhance recruitment and advising effectiveness.
Working Environment:
Days and Schedule: Monday - Friday 8:00 a.m. – 5:00 p.m., evenings and weekends may occasionally be required.
Ability to clearly communicate verbally, read, write, see and hear to perform essential functions; Regular use of standard office equipment including, but not limited to computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, and associated computer/technology peripherals.
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%).
Frequent bending, reaching, lifting, pushing, pulling, and carrying objects up to 25 pounds (5%).
Occasional meetings across ASU campuses and with external partners.
Hybrid work is an option for CISA employees. Hybrid arrangements allow employees to spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or Provost level approval is required.
Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
Department Statement:
ASU's College of Integrative Sciences and Arts (CISA) seeks candidates who are passionate about connecting academic learning with real-world outcomes and fostering student engagement. As part of CISA, your expertise will contribute to a college culture grounded in service, purpose, and practical impact.
CISA is a leader in applied and career-connected learning, with continuous innovation in teaching, curriculum development and AI integration. CISA has more than 9,000 students at all levels, 84 programs and 361 faculty members. We build degree programs and pathways that are flexible and relevant, providing opportunities for students to discover their passion, develop lifelong transferable skills and enjoy employment success. CISA is committed to ASU’s Charter of inclusive excellence , access and impact, where all faculty, staff, and students can thrive.
Arizona State University, ranked the No. 1 “Most Innovative School” in the nation by U.S. News & World Report for 10 years in succession, has forged the model for a New American University by operating on the principles that learning is a personal and original journey for each student; that they thrive on experience and that the process of discovery cannot be bound by traditional academic disciplines. Through innovation and a commitment to accessibility, ASU has drawn pioneering researchers to its faculty even as it expands opportunities for qualified students.
ASU is ranked in Newsweek’s America’s Greatest Workplaces and Forbes America’s Best Employers for Women , and touts a Healthy Arizona Worksites Platinum Award .
To learn more about ASU and the College of Integrative Sciences and Arts visit http://about.asu.edu/ and http://cisa.asu.edu .
Driving Requirement:
Driving is not required for this position.
Location:
Campus: Tempe
Funding:
No Federal Funding
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on.
https://www.myworkday.com/asu/d/inst/1$9925/9925$20663.htmld
To be considered, your application must include all of the following attachments:
Cover letter
Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
A fingerprint check is not required for this position.