The Member Services Representative will be responsible for creating a positive
member experience by providing a superior level of customer service to Planet
Fitness members, prospective members and guests.
Essential Duties and Responsibilities
* Greet members, prospective members and guests, providing exceptional customer
service.
* Handle all front desk related activities including:
* Answer phones in a friendly manner and assist callers with a variety of
questions.
* Check members into the system.
* New member sign-up.
* Take prospective members on tours.
* Facilitate needed updates to member’s accounts.
* Respond to member questions and concerns in a timely and professional manner
and elevate to Assistant Manager or Manager as needed.
* Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
* Customer service background preferred.
* Basic computer proficiency.
* A passion for fitness and health.
* Upbeat and positive attitude!
* Punctuality and reliability is a must.
* Exceptional customer service skills; able to interact in a positive and
professional way with members and co-workers, exceeding the member’s
expectations.
* Strong listener with the ability to empathize and problem solve.
* Demonstrate diplomacy in all interactions while using appropriate behavior
and language.
* High School diploma/GED equivalent required.
* Must be 18 years of age or older.
Physical Demands
* Continual standing and walking during shift.
* Continual talking in person or on the phone during shift.
* Must be able to occassionally lift up to 50 lbs.
* Will occasionally encounter toxic chemicals during shift.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience
requires a team of inspiring, motivated and fun-loving go-getters. As one of the
largest and fastest-growing franchisors and operators of fitness centers in the
United States, Planet Fitness is just getting warmed up. We’re continuously
seeking top talent to join us in cultivating the Judgement Free Zone® and
shaping the future of our brand. With more than 2,000 locations in all 50
states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic,
Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we
are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not
a brand name or a mold maker, but a tool that can be used by anyone. To use our
product, members need to feel inspired and motivated. That’s where you come in.
If you’re looking for a place where you can make a difference in a customer’s
life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but
stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not
employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or
employment matters for franchisees or their employees, and does not retain any
reserved authority to control the terms and conditions of employment for
franchisees or their employees. Each franchisee is responsible for ensuring
compliance with local, state and federal law.