Patient Access Customer Service Representative On-Site: Bastrop, TX | Ascension
Seton Bastrop Shift Schedule: Sunday to Wednesday, 12 PM to 12 AM in the
Emergency Department Are you passionate about helping people during critical
moments while building a career in healthcare customer service? We are the
leading provider of technology-driven solutions that transform the patient
experience and financial performance of hospitals, health systems and medical
groups. At R1, you’ll be part of a mission-driven team that blends advanced
technology with real-world service to create exceptional patient experiences. As
a Patient Access Representative, you will be the first point of contact for
patients, ensuring they receive fast, compassionate, and accurate access to
care. This is more than registration - it’s a frontline healthcare customer
service role where you directly impact patient experience, hospital operations,
and revenue cycle success. What You’ll Do: Provide exceptional customer service
and assist patients and families with the check-in process, working across
multiple computer systems to register patients efficiently Answer phones and
gather accurate patient information quickly in a fast-paced environment Support
timely access to care by minimizing delays in registration and answering
questions with confidence, clarity, and compassion Build trust with patients
during moments when they may be ill, anxious, confused, or overwhelmed Navigate
diverse insurance plans and coverage details, enter demographics and medical
data, collect co-pays, and provide cost estimates when applicable Collaborate
with nurses, physicians, and care teams to ensure smooth patient flow No
healthcare background? No problem. We’ll train you every step of the way—and
this role is a fantastic launchpad for a growing healthcare career. What We’re
Looking For: Exceptional customer service experience, communication (bilingual
preferred), and interpersonal skills Strong composure and professionalism in a
fast-paced environment Ability to multitask and prioritize quickly with high
attention to detail Comfortable with shifting priorities based on patient needs
Experience with patient access, medical registration, insurance verification, or
front desk is a plus (but not required) High School Diploma or GED Ability to
pass a background check, drug test, and meet vaccination requirements What
You’ll Gain: Experience in healthcare administration & patient access Exposure
to revenue cycle, insurance processes, and hospital operations Opportunity for
growth within R1 A team environment focused on innovation, collaboration, and
patient experience Meaningful work supporting patients during urgent and
emotional moments Why You’ll Love This Job: Make a Real Difference: Patients
lean on you for support and reassurance. You’ll be more than a data collector -
you’ll be a calm, helpful presence during stressful times. Learn Healthcare from
the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable
knowledge and skills that open the door to long-term career growth. Fast-Paced,
Never Boring: You’ll move between systems, phone calls, and in‑person
interactions - balancing accuracy with compassion, working alongside clinicians
and emergency staff. Supportive Team Environment: We’re invested in your
professional journey. You’ll be surrounded by teammates who have your back and
leaders who want to see you succeed. For this US-based position, the base pay
range is $16.12 - $23.21 per hour . Individual pay is determined by role, level,
location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving — and it’s up to us to use our shared
expertise to find new solutions that can keep up. On our growing team you’ll
find the opportunity to constantly learn, collaborate across groups and explore
new paths for your career. Our associates are given the chance to contribute,
think boldly and create meaningful work that makes a difference in the
communities we serve around the world. We go beyond expectations in everything
we do. Not only does that drive customer success and improve patient care, but
that same enthusiasm is applied to giving back to the community and taking care
of our team — including offering a competitive benefits package. R1 RCM Inc.
(“the Company”) is dedicated to the fundamentals of equal employment
opportunity. The Company’s employment practices , including those regarding
recruitment, hiring, assignment, promotion, compensation, benefits, training,
discipline, and termination shall not be based on any person’s age, color,
national origin, citizenship status, physical or mental disability, medical
condition, race, religion, creed, gender, sex, sexual orientation, gender
identity and/or expression, genetic information, marital status, status with
regard to public assistance, veteran status or any other characteristic
protected by federal, state or local law. Furthermore, the Company is dedicated
to providing a workplace free from harassment based on any of the foregoing
protected categories. If you have a disability and require a reasonable
accommodation to complete any part of the job application process, please
contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California
resident job applicants can learn more about their privacy rights California
Consent To learn more, visit: R1RCM.com Visit us on Facebook R1 is the leader in
healthcare revenue management, helping providers achieve new levels of
performance through smart orchestration. A pioneer in the industry, R1 created
the first Healthcare Revenue Operating System: a modular, intelligent platform
that integrates automation, AI, and human expertise to strengthen the entire
revenue cycle. With more than 20 years of experience, R1 partners with 1,000
providers, including 95 of the top 100 U.S. health systems, and handles over 270
million payer transactions annually. This scale provides unmatched operational
insight to help healthcare organizations unlock greater long-term value. To
learn more, visit: https://www.r1rcm.com.