Current employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range:
$33.85 - $41.38 Hourly
Department:
Department of County Human Services (DCHS)
Job Type:
Limited Duration
Exemption Status:
United States of America (Non-Exempt)
Closing Date (Open Until Filled if No Date Specified):
June 01, 2026
The Opportunity:
Overview:
THIS WORK MATTERS!
This recruitment will close at the above date or when 150 applications have been received, whichever comes first.
This position provides comprehensive, intensive case management and complex service coordination for toddlers accessing pre-school. The case manager utilizes advanced assessment skills and in-depth knowledge of multiple interconnected systems and childhood development to mitigate complex support needs, coordinate services, ensure child safety, and facilitate transition to an educational setting. The role requires higher-than-standard frequency of contact and coordination with support teams regarding service delivery and risk mitigation. This is a Limited duration position. Limited duration positions can last up to two (2) years, but can end at any time.
As the Case Manager Senior, other duties will include:
Advanced Case Management and Risk Mitigation
Conduct comprehensive, advanced assessments to determine the complex and often multi-system support needs of children identified by the preschool provider and preschool for all inclusion coordinator.
Develop, implement, and monitor a support plan that addresses the unique needs, choices, strengths, and risks of the child to successfully access preschool.
Monitor and document the use of behavior services to ensure compliance with Department approved behavior model, Positive Behavior Support (PBS), Oregon Intervention System (OIS) and OARs regarding psychotropic medications.
Develop and implement protocols with partner agencies for the identification of appropriate high-risk individuals, development of collaborative care plans, and effective service delivery.
Identify gaps in available community services and make data-driven recommendations for cost-effective solutions.
Service Coordination and Monitoring
Assess and facilitate services to assist assigned children in transitioning to an educational setting
Provide technical assistance to service coordinators (case manager 2 classification) and their supervisors to approve appropriate resources to access preschool.
Monitor all services and supports via visits to preschool providers sites, high frequency of contact with assigned children’s parents and other community partners to assist children to successfully access preschool.
Ensure that all resources are used appropriately to meet the client's developmental needs.
Documentation and Compliance
Maintain accurate case records and document all actions taken in accordance with federal, state (OARs), and local policy.
Assess which program will be identified as the funding resource for assigned children’s services.
Develop, submit, and modify necessary documentation promptly to implement, change, or adjust payments and program benefits.
Training, Technical Assistance and Program Guidance
Provide technical assistance and training to individuals, families, care providers, and community partners on the implementation of Support Plans (ISPs), service delivery protocols, and risk mitigation strategies.
Conduct training sessions or provide one-on-one technical support regarding services to preschool providers
Participate in agency meetings and case conferences to ensure alignment on care planning, risk assessment, and service integration in preschool settings.
Multnomah County values and supports diversity and inclusion. We do this by creating a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Department of County Human Services (DHCS) employee, you will create a work culture of respect, trust, and understanding for the highly diverse populations of the Department of County Human Services in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.
TO QUALIFY:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled as required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.
Minimum Qualifications/Transferable Skills*:
A case manager must have knowledge of the public service system for developmental disabilities services in Oregon and at least one of the following:
A bachelor’s degree in behavioral science, social science, or a closely related field.
A bachelor’s degree in any field and one year of Human services related experience, such as work providing assistance to people and groups with economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing.
An associate’s degree in a behavioral science, social science, or a closely related field and two (2) years of human services related experience such as work providing assistance to people and groups with economical disadvantages, employment, abuse and neglect, substance abuse, aging disabilities, prevention, health, cultural competencies, or housing.
Three (3) years of human services related experience, such as work providing assistance to people and groups with economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention of health, cultural competencies, or housing.
Diversity and Equity: Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
Must have a valid driver license
Must pass a criminal background check
Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) that are relevant to this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
SCREENING & EVALUATION:
REQUIRED:
Application Packet: You must submit all requested items below. Failure to do so will be deemed an incomplete application.
1. Attach a Resume demonstrating you meet minimum qualifications; AND
2. Attach a Cover Letter addressing the following:
Describe your understanding of the complexities of providing case management, and how you meet the minimum qualifications for this role. Additionally, recount a challenging case you've managed, highlighting your use of:
Relevant laws and resources
Conflict resolution and de-escalation techniques
Cultural sensitivity
Note: The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process. Any additional submitted beyond the resume and cover letter will not be reviewed.
-- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted on Workday. --
Internal applicant: If you are an internal candidate (current employee, including on-call, regular, probationary, limited duration, and temporary employee), your job application will consist of the career profile that you complete on Workday. Before you apply, please make sure to do the following:
Navigate to your profile in Workday (see: My Career Profile ) and click on the “Career” section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.).
When completing the application on Workday as an internal candidate, you will need to scroll down to see the “Resume/Cover Letter” section on your screen. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter.
External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs , you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter.
Do not click the “Submit” button before you upload your documents.
After You Apply :
Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.
Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the “My Applications” section. You must complete these tasks or actions before the job posting closes.
Check both your email and Workday account for updates regarding this recruitment.
The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:
Initial review of minimum qualifications
Resume and Cover Letter Review
Phone screen
Consideration of top candidates
Language assessment
Background, reference
Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.
Additional Details Hybrid Telework: This position is designated as “hybrid telework,” meaning you will be working both remotely (from home) and in person at an onsite location. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is Five Oak Building 209 SW 4th Ave, Portland, OR 97204.
Serving the Public, Even During Disasters
Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.
In accordance with Oregon Law , Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions?
Recruiter:
Nicole Cole
Email:
nicole.cole@multco.us
Phone:
+1 (503) 9887767 x87767
Application information may be used throughout the entire selection process. This process is subject to change without notice.
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.