* Medical, Dental, vision, prescription drug, life insurance and AD&D
* Short & long-term disability
* 401(k) retirement plan
* Paid time off and paid holidays
* Professional development assistance
* Career advancement opportunities
MTC is proud to operate the Hawaii Job Corps Center in Waimanalo, HI where our
staff provide quality services to our local youth. We value our professional and
caring employees who are dedicated to improving people’s lives and we
want you to join our team! Position will be in-office at our corporate office
located in Centerville, Utah.
Position Summary:
Reports to the Shared Services Student Recruiting Manager. Performs a variety of
audits and evaluations to maintain the data integrity and quality assurance of
the contract in compliance with government and management directives.
Essential Functions:
1. Evaluate and audit 100% of all admissions folders same-day as submitted by
specialists.
2. During evaluation and audit of application files, ensure all required
information is included and forwarded to the appropriate Job Corps centers.
Present all evaluation and audit findings and concerns to supervisor.
3. Maintain records of data integrity errors and notate them on applicable
tracking document.
4. Ensure full compliance with MTC and government record keeping
requirements.
5. Audit the following areas on a monthly basis and present findings to the
Manager: Open Cases and Comms Logs.
6. Review Constituent Issues daily and work to a resolution same-day. Notify
supervisor of resolution.
7. Assign interested prospects to Student Recruiting Specialists based on
caseload sizes and availability.
8. Support in initial communication to all prospective students and verify
interest and basic eligibility. Repeat contact at the expected rate and
show maximum due diligence in converting prospects to applications.
9. Contact withdrawn applicants to reengage interest in reopening
applications.
10. Conduct pre-departure calls to applicants pending arrival and coordinate
with center records.
11. Follow up with assigned Job Corps Center if file is pending review more
than 14 days.
12. Stay current with center statistics and maintain continuous contact with
the center to coordinate efforts, discuss problems and develop
resolutions.
13. Support in data integrity training for existing and new staff.
14. Contribute to an environment that encourages customer service, teamwork and
innovation.
15. Communicate business process to varied levels across the organization.
16. Optimize services through process improvement for the assigned areas of
responsibility.
17. Be familiar with Key Performance Indicators (KPI’s) related to designated
business process
18. Demonstrate ownership for assigned business process through continued
process improvement.
19. Provide a best-in-class customer service experience through timely
processing, response times, and issue resolution.
20. Provide feedback that will identify opportunities to enhance effectiveness
and efficiency of business processes.
21. Work closely with other members of the management team ensuring the Shared
Services Strategy is aligned with business objectives.
22. Contribute to our company Culture of Caring by maintaining positive and
respectful relationships with employees, customers, vendors, program
recipients and our community.
23. Promote the development of career success standards by modeling appropriate
behaviors, mentoring students when necessary and monitoring both positive
and negative behaviors through interventions.
24. Support, promote, and enforce the Job Corps’ Zero Tolerance Policy.
25. Maintain accountability of property; adhere to safety practices. It is
expected that the incumbent shall perform other duties as assigned within
his/her capabilities as determined by management.
Education and Experience Requirements:
* High school diploma or equivalent and three years of clerical experience.
Associate’s degree preferred.
* Must have working knowledge of computers and various software programs, i.e.
Microsoft Word and Excel.
* Valid driver’s license with an acceptable driving record.
Why: Make a positive impact in your community by doing meaningful work that
results in a rewarding career.
Management & Training Corporation (MTC) is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment without regard to
race, color, age, religion, sex, disabled status, veteran status, genetic
information, national origin, or any other category protected by federal law.
MTC participates in E-Verify. We strive to provide reasonable accommodation for
qualified individuals with disabilities, including disabled veterans, in our job
application and hiring process. If you are interested in employment
opportunities with Management & Training Corporation and need assistance, please
contact our staffing department through customersupport@mtctrains.com
[customersupport@mtctrains.com] or 801-693-2888.
Learn more about Management & Training Corporation here
[https://www.mtctrains.com/]