Make a Difference
At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
What Will Your Job Look Like?
The Quality Coordinator is responsible for managing complaints in accordance with WMATA (Washington Metropolitan Area Transit Authority) requirements and MTM Quality Management policies and procedures.
Location: 4100 Garden City Dr, Hyattsville, MD 20785.
Pay: $22.00/hr
What You’ll Do:
Document, review, investigate, and follow up on all MetroAccess complaints
Enter complaints submitted via phone, fax, mail, email, or voice mail in applicable data tracking systems
Follow up immediately on responses that are not submitted within the specified timeframe and enforce disciplinary measures as needed
Triage issues, complaints, unusual trip circumstances, and determine appropriate action
Document all educations and actions taken in response to complaints
Notify Complainant of resolution and their appeal rights as necessary
Report all uncorrected or reoccurring service deficiencies to MTM Leadership
What You’ll need:
High school diploma or G.E.D. equivalent
Minimum 1+ years customer service experience
Typing skills of 30 wpm
Even better if you have...
Knowledge and ability to learn Microsoft Outlook, Word, Excel and Trapeze
Excellent communication skills, with an emphasis on grammar and spelling
Ability to tactfully question and obtain information
Demonstrated ability to handle multiple priorities
Excellent organizational and interpersonal skills
Superior problem-solving skills
Ability to maintain high level of confidentiality
What’s in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Flexible Scheduling
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.