We design, implement and optimize breakthrough content production models, delivering simplicity, efficiencies, and the connectivity and consistency of content that powers brand growth
Our flexible models combine content experience, production solutions, and global delivery.
We bring ideas to life in all mediums, all channels and all stages of the production process. We multiply and lead with innovative technologies including real-time 3D, virtual production, automation and generative content.
Who We Are
Born from the leading creative and media agencies and engineered for a data-driven world, we provide scaled content solutions, industry-leading content development, production excellence and unmatched global delivery capabilities.
You won’t find a more diverse set of clients or projects. We work in every medium in every market. You’ll deepen your expertise while stretching in new directions—with support.
We believe building a community that fosters growth, belonging, and connection is as rewarding as the work itself.
Come for the work. Stay for the people.
POSITION SUMMARY:
This role is essential in supporting the operational efficiency and data integrity of the resource management function for the Studio Team. The Quality Coordinator ensures that all studio team members and stakeholders are effectively using Workfront, maintains accurate and clean resource data, and triages resource issues across teams. This role is detail-oriented, organized, and proficient in resource management tools. The coordinator works closely with the Quality Director to support data quality and facilitate seamless cross-team coordination in a fast-paced studio environment. Chicagoland area candidates, hybrid in-office 3 days per week required.
RESPONSIBILITIES:
Workfront Enablement & Support
Support studio team members in using Workfront and Airtable for resource planning and scheduling
Provide guidance and training on resource management tools and best practices
Ensure team members are accurately inputting resource data and availability in Workfront and Airtable
Monitor that resource information is being consistently and correctly updated across the system
Troubleshoot Workfront and Airtable issues and escalate technical problems as needed
Create and maintain documentation and resources to support Workfront adoption
Data Quality & Maintenance
Audit and clean up resource data in Workfront and Airtable on a regular basis
Identify and correct inaccurate, duplicate, or outdated resource information
Maintain data integrity across all resource records and fields
Ensure studio resource data is current, accurate, and accessible
Support standardization of data entry and naming conventions
Generate data quality reports and flag issues for the Resourcing Director review
Cross-Team Triaging & Coordination
Triage resource conflicts and scheduling issues across studio and other teams
Identify bottlenecks, overlaps, and inefficiencies in resource allocation
Escalate complex resource issues to the Quality Director with recommendations
Facilitate communication between teams regarding resource availability and needs
Support the pool model by identifying and flagging potential silos in resource allocation
Coordinate resource questions and requests from stakeholders
Reporting & Analytics
Compile and organize resource data from Workfront for reporting and analysis
Generate routine resource reports and capacity summaries as requested
Track key resource metrics and performance indicators
Prepare resource status dashboards and visualizations for leadership review
Assist with data analysis to support resource planning and forecasting insights
Monitor and report on resource utilization trends
Process Support & Documentation
Support the implementation and refinement of resource management processes
Maintain organized documentation of resource procedures and ways of working
Help identify opportunities to improve resource management processes and Workfront and Airtable usage
Document and communicate resource management updates and process changes
Support onboarding of new studio team members on resource management procedures
Compliance & Documentation
Maintain accurate records of resource data and system changes
Support compliance-related resource documentation
Ensure all resource information is properly organized and audit-ready
Support the Quality Director with compliance and reporting requirements
QUALIFICATIONS:
1–3 years of experience in resource coordination, data management, administrative support, or operations support
Strong proficiency in resource management tools (Workfront and Airtable experience preferred, or similar project management, resource management software)
Excellent organizational and time management skills
Strong attention to detail and commitment to data accuracy
Excellent written and verbal communication skills
Ability to work effectively with cross-functional teams
Ability to manage multiple priorities and meet deadlines
Proficiency with Microsoft Office (Excel, Word, Outlook)
Strong problem-solving and analytical skills
Familiarity with studio operations, production workflows, or creative environments is a plus
CORE COMPETENCIES:
Organization – Manages multiple tasks and data sets with precision
Attention to Detail – Maintains accuracy in data entry, reporting, and documentation
Collaboration – Works effectively across teams and supports team initiatives
Communication – Clear and professional interaction with all stakeholders
Technical Proficiency – Skilled in resource management software and office tools
Reliability – Follows through on tasks and maintains consistent execution
A Quick Note on Email Safety
We care about your candidate experience and want to make sure you feel confident communicating with us. All official emails from our recruiting team will only come from the domains @Omnicomproduction.com or @omc.com —never from generic platforms like Webex. Your first interview will always be with a real person on our team, not an automated system. If something feels off, we encourage you to double-check before replying. You can reach us at recruiting@omc.com
We are committed to fostering an environment ripe for creativity and variety of thought and it starts with you.
All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.