POSITION TITLE:
Quality Improvement Coordinator
DEPARTMENT:
Quality Improvement
REPORTS TO TITLE:
Quality Improvement Manager
DLSE/FLSA STATUS: ( )
____Exempt/Salaried position
_ X _ Nonexempt/Hourly position
SUPERVISORY RESPONSIBILITIES ( does this position have direct reports ):
YES
NO
SCHEDULE: Monday- Friday; 8am-5pm
LOCATION: Woodland, CA
SALARY RANGE: $29.32 to $35.83 hourly
About CommuniCare+OLE
Established in 2023, CommuniCare+OLE is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.
BENEFITS
Medical, Dental, Vision Coverage Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
18 days of PTO (Vacation & Sick)
10 Paid Holidays + 1 Float Holiday
2% employer match with employee 4% Contribution 403(b) retirement plan
Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
Life & Accidental Insurance Coverage
Employer contribution for Health Savings Account
Flexible Spending Account (FSA) and Limited FSA Options
JOB SUMMARY/OVERVIEW:
Under the direction of the Quality Improvement (QI) Manager, the QI Coordinator is responsible for coordination of efforts to improve clinical measure outcomes at their assigned location(s). The QI Coordinator will work as part of the QI Team to assure each site is allocating resources and efforts appropriate to the areas that need most improvement and are in alignment with the organizational QI priorities of CommuniCare+OLE. The QIC assures new staff are educated about the CC+OLE QI program, systems, external requirements, and internal priorities. The QI Coordinator collaborates across the organization and with external partners via facilitation, coaching, and education to achieve quality goals and improve population health.
CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience.
CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,
people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of
all ages and religions, and individuals who have been affected by the legal system.
YOU ARE WELCOME HERE.
***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. ***
MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING
Education:
High School Diploma required
Preferred , satisfactory completion of an accredited medical assistant program or satisfactory completion of college coursework in a health-related field.
Experience/Lived Experience:
Minimum one (1) year administrative experience, and
Minimum one (1) year working in an Outpatient Primary Care Community Health Center setting or equivalent experience strongly preferred (required if no healthcare-specific education or degree)
Special Skills/Training:
Required: strong working knowledge of Microsoft Office Suite (including Excel), experience with EMR systems (preferably OCHIN Epic)
Preferred : Knowledge of and experience with Quality Improvement Methodology
Strongly preferred : Bilingual verbal and written communication skills in a predominant language of the population served by the assigned site(s)
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
1.
Develops rapport and productive working relationship with site leadership and essential care team members.
2.
Maintains strong working knowledge of processes, workflows, and documentation practices to inform QI measures data and areas for improvement in data input (clinical documentation) or data capture (programming)
3.
Maintains up to date knowledge of UDS and Pay-for-Performance (QIP) measure requirements
4.
Coaches and trains site staff on improvement concepts and methods to build internal improvement capability and to develop a culture of continuous and intentional improvement
5.
Advises improvement efforts by engaging in discussions and activities with appropriate staff around key improvement needs areas (e.g. during care team/teamlet/team focus meetings)
6.
Collaborates with site-based care teams at assigned site(s) in the ongoing coordination of quality improvement projects, assuring documentation of quality improvement process and activities (PDSA, Pilot, QI Dashboards, etc.) is complete, accurate, and available to participating care team members.
7.
Develops, tracks, and communicates outcome and process measures to site staff/care teams in meaningful ways both verbally and through Excel, PowerPoint presentations to inform, encourage, and enable improvements.
8.
Gathers, summarizes, and presents information about QI activities and progress toward goals at appropriate meetings (Site Staff meetings, QI Meetings, etc.) as assigned.
9.
Uploads QIP data for assigned sites to the Partnership Healthplan eReports website
10.
Provides Panel Management for complex, high needs pay-for-performance measures (e.g. infant well child and IZ measures) for assigned site(s)
11.
Performs other duties as assigned.