PRC Baker Places is a non-profit organization dedicated to serving the San
Francisco community through legal advocacy, workforce development, financial
services, and residential treatment programs. We support formerly homeless
adults living with co-occurring mental health and substance use disorders by
providing a continuum of integrated direct care services. All of our programs
are grounded in a social rehabilitation philosophy that integrates harm
reduction and daily living skills within a safe and supportive environment.
Mission Statement: Our mission is to help people affected by HIV/AIDS, substance
use, or mental health issues better realize opportunities by providing
integrated legal, social and health services that address the broad range of
social risk factors that impact wellness and limit potential.
If you’re passionate about making a real impact in your community, working in a
dynamic, inclusive environment, and helping people rebuild their lives, PRC
Baker Places is the place for you.
Available Shifts: Swing
Locations: Baker Street House, Fostel House, Robertson Place, San Jose Place
and, Ferguson Place.
Facility Type: Licensed- DOJ/FBI and CDSS Background Clearance Required
Position Overview
The Residential Services Program Manager is a first/midlevel management role
responsible for implementing the organization’s mission, vision, and strategic
priorities into actionable plans and measurable results. This role provides
support to the 90-day residential program staff and relief staff.
The Residential Services Program Manager partners closely with the Residential
Services Program Director and the program staff to achieve an excellent standard
of client care and staff support.
Primary Duties and Responsibilities
* Training of new and existing staff in policy, procedures, and site-specific
issues.
* Participates in hiring, orientation, and annual performance evaluations of
program staff.
* Provides supervision and support to program staff, including weekly
supervision and training.
* Works closely with the Residential Services Program Director to adhere to
program budgets and needed supplies.
* Oversees documentation by clinical staff in collaboration with Quality
Improvement/Management and performs periodic audits of charts to ensure
adherence to licensing requirements.
* Participates in any mandatory Quality Improvement/Management review of
program performance.
* Participates in the preparation for monitoring by regulatory and contracting
agencies.
* Completes assigned grocery and other shopping for the programs assigned.
* Completes quarterly health and safety checks in assigned programs assigned.
* Monthly environmental care rounds in assigned programs assigned.
* Participates in on-call duties between the residential programs.
* Additional duties as assigned.
Minimum Qualifications
* Bachelor’s degree in social work, psychology, or a related field; and four
(4) years of full-time work experience in a community mental health program;
and at least twelve (12) months must be in a position of supervising direct
care staff.
* Associate degree; and six (6) years of full-time work experience in a
community mental health program with at least two (2) years post Associate
Degree; and at least two (2) years of supervising direct care staff may be
substituted.
* Demonstrated effective management and leadership skills with diverse
populations.
* Demonstrate cultural competency while working with diverse populations on the
issues of mental health, substance use, and HIV/AIDS in a social
rehabilitation model.
* Ability to establish collaborative partnerships with supervisees, colleagues,
and community organizations.
* Strong written and verbal communication skills.
* Knowledge and understanding of trauma-informed and other evidence based
therapeutic principles/practices.
* Flexibility, adaptability, and ability to focus attention on workflow
processes, procedures, budgetary guidelines, and documentation/productivity
standards.
* Effective time management and ability to meet deadlines.
* Must be available to work flexible hours outside of assigned shifts
occasionally – including possible days, swing, overnights and weekends.
* Proficiency with Microsoft products required
* Exhibit exemplary customer service, compassion, and care in the execution of
all duties and interactions.
Salary and Benefits:
This is a full-time, non-exempt position. PRC Baker Places offers a competitive
salary plus medical, dental, and vision insurance for employees and their
eligible spouse/children, as well as short/long-term disability, life insurance,
employer-matching contributions to 403(b) retirement, generous paid time-off,
and professional development.