The Senior Patient Services Specialist provides support and clinic coordination
of multiple patient care services as well as patient orientation for the Swedish
Cancer Institute on multiple campuses, exercising independence in the planning
and accomplishment of a wide spectrum of clerical duties. Responsibilities
include: scheduling of new patients, follow-up clinic appointments, subsequent
treatments, and requested diagnostic tests, acquiring of insurance
verifications, referrals and authorizations, preparing and maintaining the
patient's medical record, reconciling billing issues, answering multiple phone
lines and triaging phone calls. Excellent communication and problem solving
skills around patient care and clinic matters are vital. Exceptional
compassion, sensitivity, and emotional stability are necessary with the Oncology
population. As a member of the physician practice team, this position acts as a
professional liaison with patients, families, other departments, and third party
payers. This position also acts as an informational resource regarding oncology
support services available at the Swedish Cancer Institute. This individual
performs responsibilities in a timely and accurate manner. This individual will
partner in the orientation and training of new staff. These responsibilities
are often carried out simultaneously with frequent interruption. In addition,
this job may include other special project assignments as directed. All duties
accomplished with an exceptional customer service approach (AIDET Level II) to
optimize the Oncology patient's experience in the Cancer Institute.
Providence Swedish caregivers are not simply valued – they’re invaluable. Join
our team at Swedish First Hill in our culture of patient-focused, whole-person
care built on understanding, commitment, and mutual respect. Your voice matters
here, because we know that to inspire and retain the best people, we must
empower them.
Required Qualifications:
* Coursework/Training Successful completion of Oncology administrative training
within six months
* Within 6 months (180 days) of hire Medical Terminology Certification or
successful completion of a Medical Terminology course
* 1 year of experience in a healthcare setting preferred (i.e. physician’s
office, scheduler, etc.)
* Experienced in obtaining insurance verifications, referrals and
authorizations
Preferred Qualifications:
* Associate's Degree Emphasis in Healthcare --or--
* Associate Degree or equivalent from a two-year college or technical school
with emphasis in Healthcare
Why Join Providence Swedish?
Our best-in-class benefits [https://swedish.jobs/why-swedish/#benefits-rewards]
are uniquely designed to support you and your family in staying well, growing
professionally, and achieving financial security. We take care of you, so you
can focus on delivering our mission
[https://swedish.jobs/why-swedish/#mission-values] of improving the health and
wellbeing of each patient we serve.
At Providence, our strength lies in Our Promise of “Know me, care for me, ease
my way.” Working at our family of organizations means that regardless of your
role, we’ll walk alongside you in your career, supporting you so you can support
others. We provide best-in-class benefits and we foster an inclusive workplace
where diversity is valued, and everyone is essential, heard and respected.
Together, our 120,000 caregivers (all employees) serve in over 50 hospitals,
over 1,000 clinics and a full range of health and social services across Alaska,
California, Montana, New Mexico, Oregon, Texas and Washington. As a
comprehensive health care organization, we are serving more people, advancing
best practices and continuing our more than 100-year tradition of serving the
poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this
position. The successful candidate's placement on the wage range for this
position will be determined based upon relevant job experience and other
applicable factors. These amounts are the base pay range; additional
compensation may be available for this role, such as shift differentials,
standby/on-call, overtime, premiums, extra shift incentives, or bonus
opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k)
Savings Plan with employer matching, health care benefits (medical, dental,
vision), life insurance, disability insurance, time off benefits (paid parental
leave, vacations, holidays, health issues), voluntary benefits, well-being
resources and much more. Learn more at providence.jobs/benefits
[https://providence.jobs/benefits/].
Applicants in the Unincorporated County of Los Angeles: Qualified applications
with arrest or conviction records will be considered for employment in
accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for
Employers and the California Fair Chance Act
[https://s3-us-west-2.amazonaws.com/images.provhealth.org/HR-onboarding/LA_County_Fair_Chance_Ordinance_2024.pdf].
Providence Swedish is the largest not-for-profit health care system in the
greater Puget Sound area. It is comprised of eight hospital campuses (Ballard,
Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle),
Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East
King County) and the Mill Creek area in Everett; and Providence Swedish Medical
Group, a network of 190+ primary care and specialty care locations throughout
the Puget Sound. Whether through physician clinics, education, research and
innovation or other outreach, we’re dedicated to improving the wellbeing of
rural and urban communities by expanding access to quality health care for all.
Providence is proud to be an Equal Opportunity Employer
[https://www.providenceiscalling.jobs/eeo/]. We are committed to the principle
that every workforce member has the right to work in surroundings that are free
from all forms of unlawful discrimination and harassment on the basis of race,
color, gender, disability, veteran, military status, religion, age, creed,
national origin, sexual identity or expression, sexual orientation, marital
status, genetic information, or any other basis prohibited by local, state, or
federal law. We believe diversity [https://providence.jobs/diversity/] makes us
stronger, so we are dedicated to shaping an inclusive workforce, learning from
each other, and creating equal opportunities for advancement.
For any concerns with this posting relating to the posting requirements in RCW
49.58.110(1), please click here [https://providence.jobs/eeo/] where you can
access an email link to submit your concern.