Healthcare should work for patients, but it doesn’t. In their time of need, they
call down outdated insurance directories. Then wait on hold. Then wait weeks for
the privilege of a visit. Then wait in a room solely designed for waiting. Then
wait for a surprise bill. In any other consumer industry, the companies
delivering such a poor customer experience would not survive. But in healthcare,
patients lack market power. Which means they are expected to accept the
unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the
leading healthcare marketplace that makes it easy to find and book in-person or
virtual care in all 50 states, across +200 specialties and +12k insurance plans.
By giving patients the ability to see and choose, we give them power. In doing
so, we can make healthcare work like every other consumer sector, where
businesses compete for customers, not the other way around. In time, this will
drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting
started. If you like solving important, complex problems alongside deeply
thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission:
At Zocdoc, we’re on a mission to give power to the patient. As a Technical
Implementation Specialist, you’ll combine technical expertise with a passion for
client service to onboard large health systems and enterprise clients. You’ll
guide them through every step of the integration journey—from discovery to
go-live—ensuring both a seamless technical experience and white-glove support.
Your ability to troubleshoot, communicate clearly, and lead with empathy will
directly influence client satisfaction and long-term success.
You’ll enjoy this role if you are…
* A highly motivated person with strong technical acumen and problem-solving
skills.
* A detail-oriented person who loves working alongside a close-knit team.
* A highly organized person who navigates ambiguity and can stay on top of
multiple technical projects at a time.
* A proactive problem-solver with a sharp technical mind.
* Highly organized and thrive in fast-paced, collaborative environments.
* Motivated by impact and energized by helping clients adopt new technology.
* Comfortable navigating ambiguity while managing multiple projects.
Your day-to-day is…
* Own the technical onboarding process for health systems and enterprise
provider groups from discovery to go-live.
* Act as the primary technical point of contact, managing integrations across
Zocdoc’s internal teams and client stakeholders.
* Coordinate project timelines and deliverables, ensuring successful
implementations that align with client needs and Zocdoc's KPIs.
* Troubleshoot complex sync and integration issues, perform QA testing, and
provide go-live support.
* Document technical workflows and maintain internal knowledge bases.
* Partner with Engineering and Product teams to escalate and resolve technical
roadblocks.
* Train support specialists and contribute to team onboarding and process
improvement efforts.
* Assist with technical pre-sales conversations and respond to RFPs or
stakeholder questions when needed.
* Handle sensitive customer data and business information with the highest
standard of confidentiality and integrity.
You’ll be successful in this role if you have…
* 2+ years of experience in Tier 1 or Tier 2 technical support, help desk, or
customer-facing roles, with a strong aptitude for troubleshooting and solving
technical issues.
* A proven ability to diagnose and communicate complex technical problems
clearly and effectively.
* Hands-on experience with tools like Jira, Confluence, Monday.com, and Excel
or Google Sheets to manage tasks and track progress.
* Strong written and verbal communication skills—you can translate technical
concepts into clear, client-friendly language.
* Demonstrated leadership within a team setting (e.g., mentoring, encouraging
peers, or taking initiative to improve team processes).
* Excellent multitasking and time management skills in a fast-paced, dynamic
environment.
* A collaborative mindset and experience working across cross-functional teams.
* A strong sense of ownership and a customer-first attitude—you're passionate
about delivering high-quality service.
* An empathetic, professional approach to client interactions, with a
consistent focus on the customer experience.
Benefits:
* Flexible, hybrid work environment at our convenient Soho location
* Unlimited Vacation
* 100% paid employee health benefit options (including medical, dental, and
vision)
* Commuter Benefits
* 401(k) with employer funded match
* Corporate wellness programs with Headspace and Peloton
* Sabbatical leave (for employees with 5+ years of service)
* Competitive paid parental leave and fertility/family planning reimbursement
* Cell phone reimbursement
* Catered lunch everyday along with beverages and snacks
* Employee Resource Groups and ZocClubs to promote shared community and
belonging
* Great Place to Work Certified
Zocdoc is committed to fair and equitable compensation practices. Salary ranges
are determined through alignment with market data. Base salary offered is
determined by a number of factors including the candidate’s experience,
qualifications, and skills. Certain positions are also eligible for variable pay
and/or equity; your recruiter will discuss the full compensation package
details.
NYC Base Salary Range
$72,900—$85,000 USD
About us
Zocdoc is the country’s leading digital health marketplace that helps patients
easily find and book the care they need. Each month, millions of patients use
our free service to find nearby, in-network providers, compare choices based on
verified patient reviews, and instantly book in-person or video visits online.
Providers participate in Zocdoc’s Marketplace to reach new patients to grow
their practice, fill their last-minute openings, and deliver a better healthcare
experience. Founded in 2007 with a mission to give power to the patient, our
work each day in pursuit of that mission is guided by our six core values
[https://www.zocdoc.com/about/careers-list/]. Zocdoc is a private company backed
by some of the world’s leading investors, and we believe we’re still only
scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse
as the patients and providers we aim to serve. In the spirit of one of our core
values - Together, Not Alone, we are a company that prides itself on being
highly collaborative, and we believe that diverse perspectives, experiences and
contributors make our community and our platform better. We’re an equal
opportunity employer committed to providing employees with a work environment
free of discrimination and harassment. Applicants are considered for employment
regardless of race, color, ethnicity, ancestry, religion, national origin,
gender, sex, gender identity, gender expression, sexual orientation, age,
citizenship, marital or parental status, disability, veteran status, or any
other class protected by applicable laws.