Performs advanced case management work. Work involves coordinating case management and
program activities; developing program goals, objectives, and procedures; and evaluating outcome
measures for the program. Works under minimal supervision with extensive latitude for the use of
initiative and independent judgment.
ESSENTIAL FUNCTIONS
A. Interviews and assesses inmates to identify service needs, problem areas, service gaps, and
areas that are barriers to services and community return; develops and implements service
plans to meet inmate needs; maintains case history and progress records; and prepares reports
and evaluations.
B. Oversees case management and program activities; oversees maintenance of documentation
on case management activities; informs staff of current methods, standards, and trends in case
management; and participates in the quality assurance and utilization review processes for case
management to ensure quality services.
C. Assists in monitoring the activities within the therapeutic community; collaborates at treatment
meetings to monitor inmate progress; and makes recommendations.
D. Provides ongoing case management and serves as a liaison with inmates, inmate families, and
service providers; implements follow-up and aftercare plans for inmates who participate in the
program; disseminates information on community resources for inmates upon release; and
coordinates intra-agency and interagency services and resolves referral problems.
E. Conducts inmate program orientation; to include information on civil commitment and sex
offender registration, law and regulations, processes and procedures, and obtains consent and
confidentiality for signatures.
F. Participates in training events; prepares lesson plans; assists in the preparation and
presentation of education modules; and provides technical assistance to others.
* Performs a variety of marginal duties not listed, to be determined and assigned as needed.
MINIMUM QUALIFICATIONS
A. Education, Experience, and Training
1. Graduation from an accredited senior high school or equivalent or GED.
2. Four years full-time, wage-earning case processing, social services, human services, case
management, or criminal justice experience. Fifteen semester hours from a college or
university accredited by an organization recognized by the Council for Higher Education
accreditation (CHEA) or by the United States Department of Education (USDE) may be
substituted for each six months of experience.
B. Knowledge and Skills
1. Knowledge of case management principles, objectives, standards, and methods.
2. Knowledge of applicable state and federal laws, rules, regulations, and statutes.
3. Knowledge of agency and departmental organizational structure, policies, procedures,
rules, and regulations preferred.
4. Skill to communicate ideas and instructions clearly and concisely.
5. Skill to coordinate with other staff, departments, officials, agencies, organizations, and the
public.
6. Skill to interpret and apply rules, regulations, policies, and procedures.
7. Skill in problem-solving techniques.
8. Skill to prepare and maintain accurate records, files, and reports.
9. Skill to review technical data and prepare technical reports.
10. Skill to plan work in order to meet established guidelines.
11. Skill to assess inmate needs, coordinate inmate services, and implement program services.
ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION
A. Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend
repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze,
alphabetize, lift and carry under 15 lbs., perceive depth, operate a motor vehicle, and operate
motor equipment.
B. Conditions include working inside, working around machines with moving parts and moving
objects, radiant and electrical energy, working closely with others, working alone, working
protracted or irregular hours, and traveling by car, van, bus, and airplane.
C. Equipment (machines, tools, devices) used in performing only the essential functions include
computer and related equipment, calculator, copier, fax machine, telephone, dolly, and
automobile.