The World Wide Grocery Stores (WWGS) training team drives operational excellence
through innovative, scalable training solutions that empower thousands of team
members and leaders across Amazon's grocery portfolio. We support multiple
grocery formats—from neighborhood markets to large-format stores—and we're
seeking an exceptional training professional to join our dynamic, fast-paced
environment where we constantly raise the bar on operational training.
In this role, you’ll own the end-to-end design, development, implementation, and
measurement of training solutions that enhance team member performance,
strengthen operational capabilities, and support Amazon’s customer-centric
mission. You’ll work cross-functionally with Operations, PXT, and business
partners across regions, using data and technology to create scalable learning
experiences that drive measurable business impact.
Our primary customers are the field operations teams who run our grocery stores
every day. You'll navigate a complex, matrixed organization to deeply understand
their needs, then design and deliver training solutions that translate into
real-world performance improvements on the store floor. If you're passionate
about developing people, thrive in ambiguity, and want to shape the future of
one of Amazon's fastest-growing businesses, we want you on our team.
Key job responsibilities
• Lead the end-to-end design, development, implementation, and iteration of
learning projects that drive operational excellence across multiple grocery
formats and regions
• Design and implement measurement strategies (Kirkpatrick model, business
impact analysis) to evaluate program effectiveness and drive continuous
improvement
• Write compelling business documents (6-pagers, program briefs, status reports)
and develop instructional content using authoring tools; present data-driven
recommendations to senior leadership
• Build and maintain strong partnerships with stakeholders across Operations,
PXT, and regional leadership to align learning solutions with business
priorities
• Design curriculum frameworks and create scalable mechanisms for program
adoption, quality control, and change management across stores
• Develop data-driven insights using metrics and associate performance data to
inform program strategy and demonstrate ROI
• Facilitate virtual and in-person training sessions to store trainers, when
needed
• Champion team member development needs while balancing business requirements,
operational constraints, and labor model considerations
• Conduct ongoing training needs assessments through field observations,
stakeholder interviews, and data analysis to identify gaps and prioritize
solutions
• Partner with field operations leadership to validate training effectiveness
and gather frontline feedback; travel to store locations as needed (up to 5%
expected)
• Leverage AI tools and technologies to automate tasks, support data analysis,
and streamline content reviews to increase team efficiency and quality
A day in the life
Your day might start with Ops, PXT, Field Training, or project partners in
meetings focused on updates to training content or projects and the resources
needed to successfully implement them. Mid-morning, you join a cross-functional
call with regional Operations leaders—your primary customers—to align on an
upcoming process change that requires new training content. After lunch, you
review learner feedback data and iterate on a training module, applying
instructional design principles to refine content and scope a new e-learning
course. You may periodically visit stores to see training in action and gather
frontline insights. Throughout the week, you provide insight and inputs to
training strategy documents, develop content in authoring tools, manage
stakeholder alignment across multiple time zones, and drive crisp decisions to
keep your projects on track.
About the team
The WWGS training team is a collaborative group of learning professionals
dedicated to building operational capability across Amazon's grocery portfolio.
We sit within the broader Operations Business Support (OBS), Change Enablement
(CE) organization and partner closely with PXT, Operations leadership, and
technology teams. Our team develops and delivers training solutions that span
the full associate lifecycle—from Day 1 onboarding through leadership readiness.
We're data-driven, customer-obsessed, and passionate about making our stores
great places to work and shop. We value diverse perspectives, move fast, and
support each other through regular collaboration, shared best practices, and a
commitment to each other's growth. Basic Qualifications: - 3+ years of program
or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor’s degree in Instructional Design, Adult Learning, Learning &
Development, Human Resources, Organizational Development, or related field (or
equivalent)
- 3+ years of experience in training, instructional design, or learning &
development, experience with authoring tools (Articulate, Vyond, Adobe Creative
Suite, Camtasia, or similar) Preferred Qualifications: - Master’s degree in
Instructional Design, Adult Learning, Organizational Development, or related
field
- 3+ years of driving end-to-end delivery and communicating results to senior
leadership
- Experience in stakeholder management, dealing with multiple stakeholders at
varied levels of the organization
- Experience in change management and process improvement, designing scalable
solutions and implementing quickly
- Experience in grocery retail, store operations, or field operations
environments
- Experience with learning management systems (KNet, Amazon Learn) or other
enterprise learning platforms
- Experience building processes, training project frameworks, and program
schedules
- Experience using AI tools (e.g., generative AI, automation platforms) to
improve workflow efficiency, data analysis, or content development.
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package
will include sign-on payments and restricted stock units (RSUs). Final
compensation will be determined based on factors including experience,
qualifications, and location. Amazon also offers comprehensive benefits
including health insurance (medical, dental, vision, prescription, Basic Life &
AD&D insurance and option for Supplemental life plans, EAP, Mental Health
Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Learn more about our benefits at https://amazon.jobs/en/benefits
[https://amazon.jobs/en/benefits].
USA, CO, Denver - 74,200.00 - 129,800.00 USD annually
USA, IL, Chicago - 74,200.00 - 129,800.00 USD annually
USA, TX, AUSTIN - 74,200.00 - 129,800.00 USD annually
USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually
USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually